JARREN NIXON
Louisville,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Implementation Manager
ADP
Louisville, KY
08.2023 - 01.2024
- Oversaw implementation lifecycle processes of over 80 plans based on prioritizing organizational needs, regulatory requirements, and customer demand.
- Created plan summaries, prepared and processed agreements for signature, scheduled meetings, maintained and updated spreadsheets.
- Documented processes to streamline setup, customizable adaptations and maintenance.
- Researched and resolved barriers to successful system functionality, administrative support, and issue resolution.
Assistant Manager
Sherwin-Williams Paint Store
Louisville, KY
02.2022 - 08.2023
- Liaised with store leadership to oversee business, providing administrative assistance and insight into development and strategy of store, surpassed year-end budget of $1M.
- Aided in processing purchase orders from distribution center.
- Supported all aspects of store operations, including customer service, marketing, merchandising, inventory, contacting general sales leads and store safety.
Academic Coordinator
Educational Talent Search, Western Kentucky University
Louisville, KY
01.2017 - 02.2022
- Provided assistance in academics, career, and financial counseling to 500 first generation-low income high school participants in five-year span.
- Coordinated educational and developmental experiences through college fairs, high school visits, and recruitment events.
- Cultivated relationships employing strong communication and interpersonal skills, boosting recruitment and maintaining diverse student groups.
- Efficiently managed day-to-day educational program operations, including lesson planning, student guidance, curriculum implementation, branding and social media recruitment strategies utilizing Microsoft Office Suite, Canva, and Google Workspace.
Education
Master of Science - Recreation And Sports Administration
Western Kentucky University
Bowling Green, KY 08.2014 - 05.2016
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
Bowling Green, KY 08.2009 - 05.2013
Timeline
Implementation Manager
ADP
08.2023 - 01.2024
Assistant Manager
Sherwin-Williams Paint Store
02.2022 - 08.2023
Academic Coordinator
Educational Talent Search, Western Kentucky University
01.2017 - 02.2022
Master of Science - Recreation And Sports Administration
Western Kentucky University
08.2014 - 05.2016
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
08.2009 - 05.2013