Jarrid Rogers
Orchard Nissan
Cohoes,NY
1
Certification
16
years of professional experience
Client-focused automotive professional with 7+ years managing dealership service operations, account performance, and customer retention. Track record includes a perfect warranty claim record, CXI/CSI scores consistently above national average, and process improvements that drove measurable cost and efficiency gains. Skilled in analyzing account data and trends to guide business decisions, managing multiple client relationships simultaneously, and translating operational insight into retention and revenue strategies. Experienced working directly with dealership stakeholders to solve problems and improve outcomes.
Work History
Parts Manager
5 Months- Led parts department operations for a newly acquired Nissan dealership, managing a 6-person team and approximately $250K in inventory while rebuilding processes, controls, and day-to-day workflow during a dealership transition.
- Identified operational and financial performance gaps, implementing corrective strategies that resolved inventory accounting discrepancies while establishing stronger controls for purchasing, receiving, and inventory management.
- Developed and expanded revenue-generating wholesale and e-commerce channels, building relationships with local repair facilities, automotive businesses, and customers to increase market reach and create new sales opportunities.
- Analyzed inventory performance, sales trends, demand, aging inventory, order activity, and operational data to make informed purchasing decisions, improve availability, reduce unnecessary inventory exposure, and support department profitability.
- Partnered cross-functionally with service, sales, accounting, dealership leadership, OEM representatives, and outside vendors to resolve business issues, improve customer outcomes, and align department operations with dealership objectives..
- Utilized dealership management systems, OEM platforms, reporting tools, and inventory analytics to track performance, investigate discrepancies, manage workflow, and support data-driven business decisions.
- Served as an internal dealership consultant and problem solver, identifying performance trends, recommending process improvements, communicating findings to senior leadership, and executing action plans to improve financial and operational results.
Service Dispatcher
1 Year 5 Months- Organized and prioritized service requests to ensure timely technician scheduling and maintain high levels of customer satisfaction.
- Streamlined dispatch processes by implementing a software solution to enhance efficiency and reduce delays.
- Leveraged multiple DMS platforms to monitor service appointments and optimize operational workflow.
- Monitored and analyzed labor hours and technician performance, ensuring consistent achievement of weekly targets.
- Oversaw management of internal repair orders and sales inventory repair orders in collaboration with the sales department.
- Oversaw management of internal repair orders and sales inventory repair orders in collaboration with the sales department.
- Organized regular shop meetings to review performance metrics, address ongoing challenges, and communicate updates from manufacturer.
Assistant Service Manager
6 Years 7 Months- Co-Directed and cultivated a team of 16 staff members through comprehensive training, motivation, and coaching initiatives.
- Coordinated shop work assignments to optimize task allocation based on technician skill levels and work order priorities.
- Managed recruitment process, conducted interviews, and facilitated employee terminations to enhance talent acquisition efforts.
- Developed and executed streamlined procedures to enhance daily operational efficiency.
- Maintained well above national average CSI customer experience metrics by creating a unique and personal customer experience.
IT Administrator
1 Year- Coordinated onboarding logistics for new staff at 11 locations in NY, MA, and CT, facilitating timely provision of IT tools and equipment.
- Coordinated logistics for onboarding new staff at 11 locations throughout NY, MA, and CT, ensuring provision of required tools and IT equipment.
- Evaluated training and development needs across departments, aligning resources to enhance staff capabilities.
- Established and configured hardware networks and deployed software solutions across the Northeast region, improving system reliability and access.
Service Advisor
4 Years- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Engaged with fleet service customers daily to assess service requirements and provide tailored solutions.
- Facilitated smooth operation and workflow processes in the service department under guidance of the service manager.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Facilitated smooth operation and workflow processes in service department under guidance of service manager.
- Developed and implemented employee schedules to maintain consistent staff coverage, delegating tasks to leverage team members' unique strengths and experiences.
Inventory Management Specialist
2 Years- Partnered with sales teams to analyze performance data and adjust purchasing to match demand trends
- Performed regular cycle counts and monitored inventory levels to support stock accuracy and operational efficiency
- Receiving shipments, verifying against packing slips, and stocking inventory
- Handling parts returns, warranty core returns, and pricing lookups
- Established a direct to customer drop-ship program contributing to record sales in the first quarter of implementation.
Education
Associate Of Applied Science - Computer Information Systems
Skills
Dealership Operations & Automotive Industry Knowledge
Problem Resolution & Client Advocacy
Cross-Departmental Collaboration
Operational Efficiency
KPI Monitoring & Goal Tracking
Performance Coaching
Client Relationship Management & Retention
Cross-Selling & Upselling Strategy
Customer Experience (CXI/CSI) Optimization
Sales Pipeline & Workflow Coordination
Virtual Client Communication & Presentations
DMS Experience (Dealertrack
Reynolds
CDK
Talon
etc.)
Salesforce / CRM Platforms Experience
Certification
Cisco Certified Network Professional
NYS Licensed Light Duty Vehicle Inspector
NYS Licensed Motorcycle Vehicle Inspector
Timeline
Parts Manager
Orchard Nissan
03.2026 - 08.2026Read More
Service Dispatcher
Audi Albany
10.2024 - 03.2026Read More
Assistant Service Manager
Harley Davidson
03.2018 - 10.2024Read More
IT Administrator
Climate Engineering
01.2017 - 01.2018Read More
Service Advisor
Climate Engineering
01.2013 - 01.2017Read More
Inventory Management Specialist
Climate Engineering
01.2011 - 01.2013Read More
Hudson Valley Community College
Associate Of Applied Science from Computer Information Systems
Read More