Jarriel Soto
Providence,RI
Summary
Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Citizens Bank
06.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Bakery Clerk
Stop & Shop
02.2024 - Current
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Cashier
Stop & Shop
11.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
IT Technician Intern
Highlander Charter School
02.2023 - 05.2023
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
Cafeteria Worker
Launch Trampoline Park
02.2022 - 10.2022
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Highlander Charter School
06-2023
Skills
- Customer Service
- Customer Satisfaction
- Quality Assurance
- Technical Support
- Technical Troubleshooting
- Customer inquiries
- Relationship Building
- Team Collaboration
- Flexible Schedule
- Problem-solving skills
- Verbal and written communication
- Resolving issues
Timeline
Call Center Representative
Citizens Bank
06.2024 - Current
Bakery Clerk
Stop & Shop
02.2024 - Current
IT Technician Intern
Highlander Charter School
02.2023 - 05.2023
Cashier
Stop & Shop
11.2022 - Current
Cafeteria Worker
Launch Trampoline Park
02.2022 - 10.2022
High School Diploma -
Highlander Charter School