JARROD BIHLMEYER
Loparex
Raleigh,NC
11
years of professional experience
Experienced with customer account management, ensuring high levels of satisfaction and loyalty. Utilizes effective communication and problem-solving strategies to address client needs efficiently. Track record of enhancing customer relationships through attentive and responsive service.
Work History
Customer Account Associate
3 Years 7 Months- Respond to customer inquiries regarding product availability, order status, and general customer service support.
- Process and track customer orders accurately in SAP. Process regulatory and other requests through Salesforce.
- Address and resolve customer complaints, escalating as necessary.
- Follow up with customers to ensure satisfaction.
- Work with internal departments (Supply Chain, Sales, Marketing, etc.) to promote customer satisfaction.
Account Specialist
3 Years 10 Months- Manage and oversee customer accounts covering over 1,000 locations.
- Serve as the primary liaison between the customers and various technicians.
- Quickly developed working knowledge of fire code and fire safety systems
- Answer customer emails and phone calls to provide prompt resolution of customer needs and concerns.
- Resolve customer issues and assist customers with scheduling work and maintaining fire safety systems.
Customer Service Specialist
3 Years- Provided direct customer service to the public involving information exchange, reservations/registrations or sales, and billing transactions.
- Provided specialized and technical customer service work, and served as a lead worker to other staff.
- Evaluated quality of customer service; making recommendations for improvement
- Compiled and maintained customer service statistics and billing information.
- Troubleshooting billing system issues and participating in system upgrades.
- Assisted with the oversight of sales, billing, and registration process
- Previously: Senior Water Treatment Plant Operator
Education
B.A. - History, with a Teaching Option (Secondary Social Studies Education)
Skills
Critical Thinking Skills
Leadership Skills
Goal-Oriented Mindset
Customer Service Skills
Attention to Detail
Problem-Solving
Time Management
Organizational Skills
ACTIVITIES/HONORS
Graduated from North Carolina State University with Cum Laude Honors, Selected to National College Dean’s List in 2005, G.P.A. in Top 5% of my High School Graduating Class of 2001, Eagle Scout Award from the Boy Scouts of America, Earned in 1998
Timeline
Customer Account Associate
Loparex
11.2022 - CurrentRead More
Account Specialist
Cintas Fire Protection
01.2019 - 11.2022Read More
Customer Service Specialist
City of Raleigh
03.2015 - 03.2018Read More
North Carolina State University
B.A. from History, with a Teaching Option (Secondary Social Studies Education)
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