Jarrod Blackmon
Selma
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
IT Technician
Computer And Data Network Services.
03.2019 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
IOS Technician
Apple
03.2018 - 03.2019
- Enhanced user experience by troubleshooting and resolving iOS device issues promptly and accurately.
- Participated in ongoing training to stay current with evolving iOS technology, maintaining expertise in the field.
- Maintained accurate records of device repairs, contributing to a well-organized database for future reference.
- Collaborated with team members to share knowledge and develop new strategies for addressing common iOS problems.
Education
Associate of Applied Science - Business
George Corley Wallace State Community College - Selma
Selma, AL05.2021
Skills
- Desktop Technical Support
- Network Troubleshooting
- Network Maintenance
- Customer Service
- Technical Troubleshooting
- Project Coordination
Timeline
IT Technician
Computer And Data Network Services.
03.2019 - Current
IOS Technician
Apple
03.2018 - 03.2019
Associate of Applied Science - Business
George Corley Wallace State Community College - Selma
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