Jarrod Canner
Operations Manager
Lilburn,GA
Summary
Dynamic Branch Operations Manager with a proven track record at United Rentals, driving operational excellence through strategic planning and innovative process optimization. Skilled in heavy equipment operations and building and developing teams, promoting collaboration to enhance customer satisfaction and exceed industry benchmarks. Committed to continuous improvement and achieving exceptional results.
Overview
20
20
years of professional experience
Work History
Branch Operations Manager
United Rentals
Norcross, GA
09.2024 - Current
- Strategically led the strategic pivot of our Atlanta flooring location into the company’s top-performing flooring branch across all markets. While directing a talented team, I implemented innovative operational processes that significantly outpaced competitors and established new performance benchmarks. This collaborative effort resulted in exceptional market penetration and operational excellence that positioned our location as a model for success throughout the organization.
- Implemented strategic process optimization initiatives that enhanced operational efficiency, eliminated redundant workflows, and reduced non-value-adding expenditures across branch operations.
- Led cross-functional collaboration to execute strategic initiatives, resulting in reduced service-related issues, decreased response times, and measurably improved customer satisfaction scores.
- Implemented and facilitated structured daily team meetings centered on safety protocols while strategically integrating key performance indicators to recognize team achievements and identify improvement opportunities. Incorporated targeted equipment-specific maintenance discussions that measurably enhanced operational efficiency and team performance.
- Conducted analysis of performance metrics to drive process improvements and reduce operational costs.
- Encouraged a culture of collaboration within the team, driving innovation and the development of effective problem-solving approaches.
- Established and maintained meaningful client relationships, contributing to increased customer loyalty and repeat business.
Branch Service Manager
United Rentals
Acworth, GA
03.2021 - 09.2024
- Supervised and assisted in repair initiatives and maintenance schedules for a $35 million equipment fleet, enhancing core operational efficiency.
- Led recruitment, training, and management of a team of six technicians, focusing on collaboration and skill development.
- Implemented strategies to sustain OECNA metrics at an average of 5% or lower, elevating overall operational productivity.
- Optimized operational efficiency by capturing customer damage and leveraging regional cost-sharing, resulting in a 45% increase in shop profitability.
- Implemented new strategies that successfully lowered shop average days down from 89 to 7 days, improving shop cycle time and improving operational efficiency.
- Monitored and upheld 95% PM currency average over the last year to enhance operational efficiency.
- Implemented additional training courses and workshops to surpass annual corporate requirement of 24 hours per technician, ,resulting in an average completion of 40 hours per technician.
Shop Foreman
United Rentals
Duluth, GA
07.2013 - 03.2021
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on equipment technical repairs and maintenance procedures.
- Implemented process improvements, reducing downtime and enhancing productivity in shop operations.
- Coordinated resource allocation to meet project demands while optimizing equipment utilization.
- Resolved technical issues swiftly, maintaining high levels of customer satisfaction through effective service delivery.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and customer expectations before delivery.
- Maintained channels of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Heavy Equipment Technician
The Duke Company
Ithaca, NY
03.2012 - 07.2013
- Maintain and repair heavy equipment rental fleet
Night Shift Lead Technician
Casella Waste Services
Ithaca, NY
01.2009 - 02.2011
- Repaired and maintained fleet of 40 refuse trucks.
- Supported night shift technicians by delegating tasks effectively.
- Reported daily activities and equipment statuses to upper management.
Heavy Equipment Technician
Admar Construction Equipment & Supplies
Vestal NY
05.2006 - 10.2010
Education
Associate of Applied Science - Automotive Technologies
SUNY Corning CC
Corning, NYSkills
- Strategic planning for Growth
- Principles of 5S and Kaizen
- Coaching and Mentoring
- Sales and Marketing
- Heavy Equipment Operations, Maintenance, Sales
- Diesel Engine and Transmission Diagnostics and Repair
- Advanced Hydraulic and Electronic troubleshooting and repairs through use of schematics
- Welding and fabricating
- New Store Openings (De Novo)
- Operational Consulting/ Crisis Management
Accomplishments
Successfully led branch team to earn United Rentals’ prestigious ‘Top Flooring Branch of 2025’ corporate award, outperforming 73 competing locations nationwide through strategic leadership and operational excellence.
Timeline
Branch Operations Manager
United Rentals
09.2024 - Current
Branch Service Manager
United Rentals
03.2021 - 09.2024
Shop Foreman
United Rentals
07.2013 - 03.2021
Heavy Equipment Technician
The Duke Company
03.2012 - 07.2013
Night Shift Lead Technician
Casella Waste Services
01.2009 - 02.2011
Heavy Equipment Technician
Admar Construction Equipment & Supplies
05.2006 - 10.2010
Associate of Applied Science - Automotive Technologies
SUNY Corning CC
Corporate Award for Top Flooring Branch 2025
Successfully led branch team to earn United Rentals’ prestigious ‘Top Flooring Branch of 2025’ corporate award, outperforming 73 competing locations nationwide through strategic leadership and operational excellence.