JARROD SURATT
Fort Worth
Summary
Skilled operations professional with over 20 years of significant experience in managing and optimizing business processes. Adept at leading cross-functional teams, driving strategic initiatives, and ensuring operational efficiency. Strong abilities in process improvement, resource management, and strategic planning. Known for adaptability, reliability, and results-driven approach in dynamic environments.
Overview
21
21
years of professional experience
Work History
VP of Operations
Freight Breakers LLC
Fort Worth, TX
07.2024 - Current
- Streamlined supply chain processes to enhance operational efficiency and reduce costs.
- Led cross-functional teams in implementing strategic initiatives to improve service delivery standards.
- Developed and executed performance metrics to drive continuous improvement across all operations.
- Oversaw logistics coordination, ensuring timely delivery of shipments and optimal resource allocation.
- Mentored senior management staff, fostering leadership skills and enhancing team performance.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
Director of Operations
Freight Breakers LLC
Fort Worth, TX
02.2023 - 07.2024
- Streamlined operations to enhance supply chain efficiency and reduce delivery times.
- Implemented cost-saving measures resulting in significant budgetary improvements across departments.
- Led cross-functional teams to develop and execute strategic initiatives for operational excellence.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Analyzed performance metrics to identify areas for operational enhancement and resource allocation.
- Evaluated workforce performance, driving training programs that increased productivity and employee engagement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
Regional Manager
Freight Breakers LLC
Fort Worth, TX
02.2022 - 02.2023
- Directed regional operations, optimizing logistics and ensuring timely freight delivery across multiple states.
- Implemented cost-saving strategies, enhancing operational efficiency and improving service quality for clients.
- Developed training programs for staff, fostering a culture of continuous improvement and safety compliance.
- Collaborated with cross-functional teams to streamline processes, reducing transit times and increasing customer satisfaction.
- Led weekly performance reviews, providing mentorship to managers while driving accountability within the team.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 8 locations.
Warehouse Manager
Freight Breakers LLC
07.2021 - 02.2022
- Managed warehouse (997,000sq)
- Oversee day to day operations
- Works closely with partners to ensure daily goals are met
- Interview, train and develop talent
- Oversee payroll for 50 associates
- Work with dispatchers to ensure correct trucks are being processed
- Daily observations on Supervisors
- Tracking UPH
- Ensure all employees are up to date on all safety standards
- Daily safety checks on all machines
Sleep Expert
Mattress Firm, Inc
08.2020 - 07.2021
- Created exceptional store sales experience for customers
- Processed sales tickets, exchanges and returns
- Provided excellent customer service
- Drove results to increase volume year over year
- Merchandizing to drive sales
Warehouse Manager
UNFI
12.2019 - 08.2020
- Oversaw day to day operations
C Tech
Firestone Complete Auto Care
03.2019 - 12.2019
- Consulted with customers on needed car maintenance
- Filled in as Customer Service Representative as needed
- Trained other C-Techs
- Complete vehicle inspections
- Completed courses for certifications
Service Administrator
SafeHaven of Tarrant County
05.2018 - 03.2019
- Provided excellent customer service to donors, customers, volunteers, and coworkers
- Helped customers load furniture, donors’ donations, issued tax receipts
- Rearranged store with donations to better display the merchandise for customers
- Set-up delivery and donation appointments
Distribution Center Manager
American Tire Distributors -Texas
05.2018 - 03.2019
- Work closely with Market Director to achieve monthly and annual budget plan by managing expenses
- First DC Manager in the company to achieve 100%on year-end inventory with no variance
- Oversees and coordinates all operational administrative facets of the distribution center to ensure compliance with all company guidelines, policies, as well as federal and state regulations to protect the company’s assets
- Develops and leads talent with the DC across the warehouse, delivery and administrative departments.
- Conducts reviews and interventions to ensure the accuracy of physical inventory against virtual inventory customers see when placing orders, and efficiency of processing returned goods, and with customers receiving credits in a timely manner.
- Manage DC expenses to achieve monthly and annual budget/plan as assigned by company.
- Reviews and manages DC cost productivity, driving toward efficient labor and delivery cost per unit handled and delivered.
- Ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with company policies concerning health and safety.
- Coordinate and oversee all inventory procedures and systems including Bin Location System, WMS, inventory receiving, shipping, transfers and physical count comparisons.
- Manage Account Receivables at the local level, including responsibility for collections, overnight charges, end of day reporting, and account reconciliation.
Distribution Center Manager
American Tire Distributors -Oklahoma
04.2014 - 05.2018
- Work closely with Market Director to achieve monthly and annual budget plan by managing expenses
- Oversees and coordinates all operational administrative facets of the distribution center to ensure compliance with all company guidelines, policies, as well as federal and state regulations to protect the company’s assets
- Develops and leads talent with the DC across the warehouse, delivery and administrative departments.
Warehouse Manager
American Tire Distributors - Texas/Oklahoma
03.2010 - 04.2014
- Restructured day to day operations in to bring OKC under budget for year in deliveries and warehouse expenses
- Trained warehouse and drivers on SOP
- Successfully mentored two leads into DC Managers and one supervisor into DC Manager role
- Managed and maintained an accurate inventory by manually counting aisles on a day-to-day basis
- Oversaw accurate inbound and outbound product
- Completed necessary paperwork in a timely manner
- Strong Forklift experience
Shipping and Receiving Lead
Mattress Firm, Inc.
01.2005 - 07.2007
- Lead in managers absence
- Shipping/receiving
- Ran dock
- Dispatched transfer drivers
- Inventory count and control
- Serviced inventory needs for 40 retail locations
- Strong knowledge of receiving and outbound company policies and procedures
Education
GED -
Haltom High School
Haltom City07-2002
Skills
- Microsoft Office Suite
- Problem Solving
- Detail Oriented
- Ability to work in fast paced, service-oriented environment
- Team Leadership
- Ability to execute standard concepts, practices, policies and procedures
- Fosters a culture of diversity and inclusion
- Integrity through all interactions
- Developing, encouraging and building mutual trust, respect and cooperation among team members
- Ability to communicate information and ideas orally as well as written
- Team building and motivation
- Operations management
- Organizational development
- Troubleshooting and problem resolution
- Operations planning
- Partnership development
Timeline
VP of Operations
Freight Breakers LLC
07.2024 - Current
Director of Operations
Freight Breakers LLC
02.2023 - 07.2024
Regional Manager
Freight Breakers LLC
02.2022 - 02.2023
Warehouse Manager
Freight Breakers LLC
07.2021 - 02.2022
Sleep Expert
Mattress Firm, Inc
08.2020 - 07.2021
Warehouse Manager
UNFI
12.2019 - 08.2020
C Tech
Firestone Complete Auto Care
03.2019 - 12.2019
Service Administrator
SafeHaven of Tarrant County
05.2018 - 03.2019
Distribution Center Manager
American Tire Distributors -Texas
05.2018 - 03.2019
Distribution Center Manager
American Tire Distributors -Oklahoma
04.2014 - 05.2018
Warehouse Manager
American Tire Distributors - Texas/Oklahoma
03.2010 - 04.2014
Shipping and Receiving Lead
Mattress Firm, Inc.
01.2005 - 07.2007
GED -
Haltom High School