Jarvis Cole
Marrero,LA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technology Teacher/Coordinator
Inspirenola Charter Schools
New Orleans, LA
08.2023 - Current
IT Technical Support Specialist
Greater Nola Technical Services
08.2020 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and computers.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions in Google Admin account.
Warehouser II Lead
Pepsico Frito-Lay
04.2007 - 07.2020
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Checked packages and merchandise for damage and notified vendors.
Material Handler
Intralox INC
01.2007 - 02.2008
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
IT Support
Google IT Support Specialist
On-line 05.2023
Associate of Science - Computer Drafting And Design
ITT Technical Institute
St. Rose, LA06.2008
Skills
- Analytical and Methodical
- Active Directory
- Configuring Devices
- Issue Troubleshooting
- Collaborative Team Player
- Resolve Technical Problems
- Hardware and Software Configuration
- Account Updating
- Wide Area Networks
- Application Installation
- Microsoft Office Specialist (MOS) Master
- Windows Vista
- Windows 10
- TCP/IP
- RMS Agent Support Ticket System Management
Certification
- Google IT SupportSpecialist Training - [October 2023]
Timeline
Technology Teacher/Coordinator
Inspirenola Charter Schools
08.2023 - Current
IT Technical Support Specialist
Greater Nola Technical Services
08.2020 - Current
Warehouser II Lead
Pepsico Frito-Lay
04.2007 - 07.2020
Material Handler
Intralox INC
01.2007 - 02.2008
IT Support
Google IT Support Specialist
Associate of Science - Computer Drafting And Design
ITT Technical Institute
- Google IT SupportSpecialist Training - [October 2023]
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