Jarvis Harper
New York
Summary
Strategic higher education and nonprofit leader with expertise in executive support, admissions management, alumni relations, and operations coordination. Proven ability to build partnerships and manage administrative operations that drive organizational effectiveness and enhance student engagement. Committed to educational equity and community impact, currently pursuing doctoral studies in Global Higher Education Leadership.
Overview
19
19
years of professional experience
Work History
Senior Coordinator of Recruitment & Admissions Counseling
Metropolitan College of New York
New York
10.2024 - Current
- Lead recruitment and admissions initiatives supporting undergraduate and graduate enrollment growth.
- Developed and facilitated recruitment workshops, admissions presentations, webinars, and community engagement events across New York City to drive student interest and enrollment.
- Coordinated cross-departmental outreach strategies with Financial Aid, Student Services, Career Development, and Academic Affairs to enhance collaborative recruitment efforts.
- Manage prospective student pipelines utilizing CRM systems, admissions analytics, and enrollment tracking tools.
- Liaised with community organizations, educational partners, and civic leadership offices to strengthen partnerships and support recruitment initiatives.
- Support large-scale recruitment events, open houses, honor society programming, and external partnership initiatives.
- Draft executive-level correspondence, institutional reports, marketing materials, and strategic outreach communications.
- Provide executive support to senior leadership while maintaining confidentiality and operational efficiency.
Executive Support – Office of Communications & Alumni Relations
Metropolitan College of New York
New York
01.2024 - 10.2024
- Coordinated alumni engagement initiatives and institutional communications to enhance alumni relations and support advancement-related events.
- Drafted newsletters, alumni spotlights, donor communications, and event materials to strengthen institutional branding and foster alumni connections.
- Maintain alumni databases and collaborate with internal and external stakeholders to strengthen institutional relationships.
- Assisted with marketing strategy and public relations initiatives while coordinating event logistics to ensure successful execution.
Admissions Office Assistant & Processing Specialist
Metropolitan College of New York
New York
12.2023 - 10.2024
- Processed admissions documentation and maintained accurate student enrollment records to ensure compliance and efficiency.
- Supported admissions outreach campaigns and recruitment fairs to enhance prospective student engagement and increase applications.
- Assisted with application processing and onboarding communications to streamline front-office operations.
Acquisition Logistics Manager
Rodo
New York
01.2022 - 06.2023
- Managed high-value wholesale automotive acquisitions and coordinated vehicle trade logistics to optimize acquisition processes.
- Oversaw dispatch operations and supervised a team of 10+ technicians and logistics personnel.
- Developed strategic partnerships with dealerships to enhance compliance and ensure operational accuracy.
- Streamlined transportation coordination, achieving faster operational turnaround times.
Senior Customer Service Manager
XPO Logistics
Peachtree City
01.2014 - 12.2019
- Directed operations in high-volume customer service and logistics environment to optimize service delivery.
- Supported launch and management of Sears service division across 60+ East Coast locations to improve service accessibility.
- Directed operations within a high-volume customer service and logistics environment.
- Implemented customer service strategies that increased client satisfaction and streamlined workflow.
Supervisor of Client Relations / HR Assistant II
AM
Atlanta
11.2015 - 10.2019
- Managed client relations, coordinated dispatch, oversaw billing operations, and maintained inventory accuracy.
- Assisted leadership with operational planning and coordinated workforce initiatives for improved team alignment.
- Supported human resources functions by facilitating onboarding, delivering compliance training, and organizing employee records.
Regional Sales Performance Trainer & Recruiter
Avis Budget Group
Charlotte
01.2011 - 10.2015
- Led recruitment and performance coaching efforts supporting regional sales initiatives.
- Trained and mentored new hires in sales strategy and customer engagement, improving onboarding effectiveness.
- Led recruitment and performance coaching for regional sales initiatives, enhancing team capabilities.
- Contributed to increases in branch revenue and customer retention through targeted training and support.
Loan Broker / Sales Associate
Pawn-Mart
Charlotte
01.2010 - 12.2011
- Managed inventory operations while facilitating lending activities to support sales efforts.
- Developed district-wide sales training initiatives and staff development programs to enhance team skills.
- Boosted store revenue through operational enhancements and improved customer engagement.
Customer Service Representative / Assistant Training Manager
Cash America Pawn
Charlotte
01.2007 - 12.2010
- Delivered high-quality customer service, ensuring customer satisfaction in fast-paced retail and financial services environments.
- Led employee training initiatives and developed onboarding materials to enhance new hire integration.
- Maintained inventory controls while exceeding sales targets to drive revenue growth.
Education
Bachelor of Science - Nonprofit Management
Metropolitan College of New York
Associate of Arts - Human Services
Metropolitan College of New York
Doctoral Studies - Global Higher Education Leadership
Adelphi University
Skills
- Enrollment Management
- Recruitment Strategy
- Admissions Counseling
- Event & Program Coordination
- CRM Management
- Project Management
- Data Analysis
- Database Management
- Microsoft Office Suite
- Google Workspace
- Adobe Acrobat
- Higher Education Administration
- Strategic Partnerships
- Community Outreach
- Public Speaking
- Leadership Development
- Executive Support
- Confidentiality & Compliance
- Written & Verbal Communication
Leadership And Engagement
- Interim President, Student Government Association (SGA)
- Member, Phi Theta Kappa Honor Society
- Member of Pi Alpha Alpha Honor Society
- Member, Men of Color Affinity Group
- Community & Educational Outreach Collaborator with civic and nonprofit organizations throughout New York City
- Active participant in higher education access, educational equity, and public affairs initiatives
Timeline
Senior Coordinator of Recruitment & Admissions Counseling
Metropolitan College of New York
10.2024 - Current
Executive Support – Office of Communications & Alumni Relations
Metropolitan College of New York
01.2024 - 10.2024
Admissions Office Assistant & Processing Specialist
Metropolitan College of New York
12.2023 - 10.2024
Acquisition Logistics Manager
Rodo
01.2022 - 06.2023
Supervisor of Client Relations / HR Assistant II
AM
11.2015 - 10.2019
Senior Customer Service Manager
XPO Logistics
01.2014 - 12.2019
Regional Sales Performance Trainer & Recruiter
Avis Budget Group
01.2011 - 10.2015
Loan Broker / Sales Associate
Pawn-Mart
01.2010 - 12.2011
Customer Service Representative / Assistant Training Manager
Cash America Pawn
01.2007 - 12.2010
Bachelor of Science - Nonprofit Management
Metropolitan College of New York
Associate of Arts - Human Services
Metropolitan College of New York
Doctoral Studies - Global Higher Education Leadership
Adelphi University