Jarvis Jackson
Lynnville,TN
Summary
Adept Senior IT Consultant with a proven track record at Vanderbilt Medical Center, I excel in IT Compliance and problem-solving, streamlining processes to enhance efficiency and reduce costs. My expertise in managing complex projects and fostering team growth has consistently aligned technology strategies with business goals, achieving high-quality outcomes and elevating customer satisfaction.
Overview
15
15
years of professional experience
Work History
Senior IT Consultant
Vanderbilt Medical Center
04.2018 - Current
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
- Help with migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.
- Coached junior team members on various technologies, contributing to their professional growth as well as enhancing overall team capacity.
- Reduced operational costs for clients by streamlining processes and automating repetitive tasks.
- Collaborated with cross-functional teams to develop integrated technology strategies that aligned with business goals.
Senior Technology Support Specialist
Vanderbilt Medical Center
03.2010 - 04.2018
- Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
- Coordinated with vendors to procure hardware, software, and other IT resources needed for optimal system performance while adhering to budgetary constraints.
- Provided exceptional support during high-profile projects, contributing expertise on technology requirements and implementation strategies while meeting tight deadlines.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
Education
MBA - Information Technology
University of Phoenix
Tempe, AZ07.2008
Bachelor of Science - Electronic Engineering
ITT Technical Institute - Indianapolis
Indianapolis, IN06.1998
Skills
- IT Asset Management
- IT Compliance
- Application support
- Business Analysis
- Project Management
- Equipment Configuration
- Multi-Site Hardware Deployment
- Mobile Device Fleet Management
- Needs Assessment
- Problem-solving abilities
- Adaptability and Flexibility
Timeline
Senior IT Consultant
Vanderbilt Medical Center
04.2018 - Current
Senior Technology Support Specialist
Vanderbilt Medical Center
03.2010 - 04.2018
MBA - Information Technology
University of Phoenix
Bachelor of Science - Electronic Engineering
ITT Technical Institute - Indianapolis
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