Jarwaun Tucker
Homewood,IL
Summary
Proven track record in enhancing customer satisfaction at Amtrak, adept in critical thinking and Microsoft Office Suite. Excelled in high-stress conflict resolution, boosting service efficiency through effective communication and administrative support. Demonstrated expertise in customer service and data entry, contributing to seamless travel experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Amtrak, N.R.P.C
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Reservation and Information
Amtrak, N.R.P.C`
01.2015 - Current
- Coordinated effectively with fellow agents, maintaining timely communication on train departures and potential issues.
- Communicated closely with Yardmaster, Conductor, and Red Caps via headset radio to maintain loading and unloading safety and efficiency.
- Supported ticket counter operations, expediting check-in processes for improved customer service.
- Directed passengers to correct locations.
Red Cap
Amtrak
01.2015 - Current
- Maintained safety standards by adhering to proper lifting techniques and equipment usage protocols.
- Provided warm welcome to passengers arriving at Union Station and offered to deliver assistance in any way possible.
- Supported ticket counter operations, expediting check-in processes for improved Customer Experience.
- Handled oversized items with care, ensuring safe transport while minimizing potential damage.
Education
No Degree - Criminal Justice
Chicago State University
Chicago, IL05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Administrative support
- Service upselling
- Proofreading
- Microsoft PowerPoint
Timeline
Customer Service Representative
Amtrak, N.R.P.C
01.2015 - Current
Reservation and Information
Amtrak, N.R.P.C`
01.2015 - Current
Red Cap
Amtrak
01.2015 - Current
No Degree - Criminal Justice
Chicago State University
Similar Profiles
Maurice M RobinsonMaurice M Robinson
Track Supervisor at Amtrak, N.R.P.CTrack Supervisor at Amtrak, N.R.P.C
Marcus HowardMarcus Howard
Principal Threat Detection and Response Analyst at Amtrak, N.R.P.CPrincipal Threat Detection and Response Analyst at Amtrak, N.R.P.C
Nathaniel DuerNathaniel Duer
Electrical Technician at Amtrak, N.R.P.C.Electrical Technician at Amtrak, N.R.P.C.
Gbemisola AWEGbemisola AWE
Certified Nursing Assistant at Home Care AidCertified Nursing Assistant at Home Care Aid
Ramon LopezRamon Lopez
Maintenance Engineer A at Northwestern University, Feinberg School of MedicineMaintenance Engineer A at Northwestern University, Feinberg School of Medicine