JaRyiah Bonner
Newton,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Clerk
Greater Meridian Health Clinic
07.2023 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Handled account payments and provided information regarding outstanding balances.
PCA
Ability Works Rehabilitation Center
05.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Solutions Representative
Master Lock
01.2020 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Demonstrated adaptability through continuous learning of new systems and processes in a fast-paced environment, ensuring seamless integration into daily workflow.
- Kept up-to-date with industry trends and changes in product offerings so as to maintain relevant knowledge that could be shared with customers upon request.
- Facilitated order processing, ensuring accurate and timely delivery of products to customers, resulting in repeat business.
Call Center Representative
La-Z-Boy
07.2018 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Newton High School
Newton, MS05.2022
Skills
- Data Entry
- Data entry proficiency
- Invoice Processing
- Customer Service
- Customer Communication
- Account Management
- Database updates
Certification
- Certified Billing and Coding, American Allied Health - 1year
- RMA - Registered Medical Assistant
Timeline
Billing Clerk
Greater Meridian Health Clinic
07.2023 - Current
PCA
Ability Works Rehabilitation Center
05.2022 - Current
Customer Solutions Representative
Master Lock
01.2020 - 07.2022
Call Center Representative
La-Z-Boy
07.2018 - 01.2020
High School Diploma -
Newton High School
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