JASMIN SIERRA
Houston
Summary
Proven professional with extensive experience in front desk operations and customer service, notably at Marriott. Excelled in streamlining operations for efficiency, enhancing client satisfaction through meticulous organization and effective communication. Demonstrates strong multitasking abilities and a commitment to maintaining welcoming environments. Skilled in data entry and client relations, ensuring accuracy and positive engagements.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Receptionist
Palace inn
Houston
08.2025 - Current
- Greeted guests warmly upon arrival and checked them into the hotel.
- Managed multi-line phone system, directing calls to appropriate departments.
- Assisted guests with inquiries, providing information about hotel services and amenities.
Receptionist
Marriott
Houston
05.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multi-line phone system, directing calls to appropriate departments.
Cashier Assistant
Fuel Maxx Shell
Dayton
01.2020 - 01.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
Cashier
Fiesta
03.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted customers with product inquiries and provided excellent service.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Processed customer transactions efficiently at busy checkout lanes.
Education
Sharpstown High School
Houston , TxSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Typing speed
- Documentation and reporting
- Front desk operations
- Multitasking and prioritization
- Customer service
- Punctual and reliable
- Appointment scheduling
- Cash handling
Timeline
Receptionist
Palace inn
08.2025 - Current
Receptionist
Marriott
05.2023 - 09.2024
Cashier Assistant
Fuel Maxx Shell
01.2020 - 01.2022
Cashier
Fiesta
03.2018 - 08.2019
Sharpstown High School