Teller
Citizens Bank
Ada, OK
2024 - Current
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained accurate records of all transactions for compliance purposes.
- Explained the features of various banking products available to customers.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.