Jase Schmidt
Newton
Summary
Dynamic Retail Service Specialist with a proven track record at O'Reilly Auto Parts, excelling in customer relations and product knowledge. Recognized for enhancing customer satisfaction through effective communication and efficient returns management. Demonstrated reliability and team leadership, contributing to a positive store environment and successful onboarding of new employees.
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Retail Service Specialist
Oriellys Auto Parts
01.2024 - Current
- Assisted customers with product selection and provided expert advice on automotive parts.
- Managed inventory levels and conducted regular stock audits to ensure product availability.
- Processed customer transactions efficiently using point-of-sale systems and maintained accurate sales records.
- Enhanced customer satisfaction by resolving complaints and providing follow-up support when necessary.
- Trained new team members on operational procedures, ensuring compliance with company standards.
- Monitored store displays and merchandising, ensuring alignment with brand guidelines and seasonal promotions.
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Fulfilled customers' special requests for merchandise and delivery times.
- Protected products from damage by using proper packaging and bagging techniques.
- Coordinated efficient product deliveries to meet customers' demands.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
- Implemented loss prevention strategies to minimize theft and protect store assets.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
- Processed customer payments, generated bills, and filled out warranty cards.
Education
High School Diploma -
Hutchinson Virtual School
Hutchinson, KS05-2025
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Customer relations
- Customer service
- Returns and exchanges
- Cash handling accuracy
- Team leadership
- Professionalism
- Product knowledge
Timeline
Retail Service Specialist
Oriellys Auto Parts
01.2024 - Current
High School Diploma -
Hutchinson Virtual School