Jaselyn Silva Valdez
Phoenix,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Albertsons Corporate Division
Deer Valley, Arizona
04.2020 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Representative
CaptionCall
Scottsdale, Arizona
01.2019 - 01.2020
- Provide excellent customer service by dictating or captioning a variety of conversation topics verbatim.
- Maintain strict consumer confidentiality.
- The ability to work and focus in an office encourages one to manage noise and distractions.
- Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
Education
High School Diploma -
Student Choice High School
Phoenix, AZ05-2019
Skills
- Documentation
- Professional telephone demeanor
- High-energy attitude
- Customer service
- Inbound and outbound calling
- Positive and professional
- Typing 80 wpm
Timeline
Customer Service Representative
Albertsons Corporate Division
04.2020 - 02.2025
Customer Service Representative
CaptionCall
01.2019 - 01.2020
High School Diploma -
Student Choice High School