Jasha Rutledge

This job taught me :

• Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
• Alleviated customer service needs with policy-appropriate solutions.
• Interpreted and enforced operating instructions, procedures and safety rules.

Knowledge gained from working here:

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Led cashiers and associates in providing thoughtful customer service.
• Trained new employees by providing knowledge of specific store tasks, policies and goals.
• Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Received and processed customer payments.

This specific job:

• Addressed customer needs and made product recommendations to increase sales.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Checked personal identifications during alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.
• Greeted customers entering store and responded promptly to customer needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.