Jashanna Atkinson
Leland,NC
Summary
Experienced with operating various types of production machinery to ensure smooth manufacturing processes. Utilizes troubleshooting skills to quickly resolve mechanical issues and minimize downtime. Knowledge of maintaining equipment to enhance production efficiency and product quality.
Overview
15
15
years of professional experience
Work History
Claims Representative
Blue Cross NC
03.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Customer Service Representative
Verizon
09.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inspector/ Parts Washer
General Electric Company (Temp)
01.2018 - 09.2019
- Utilized crane to lift heavy parts into wash station machine. Dried parts thoroughly to ensure no residue remained.
- Operated fork lift to transport aircraft parts to be florescent tested.
- Operated all machinery safely
- Kept a clean workspace.
Machine Operator
Louisiana Pacific
04.2015 - 11.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Deputy Sheriff
Brunswick County Sheriff's Office
02.2010 - 04.2015
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Education
High School Diploma -
North Brunswick High School
Leland, NC06-2009
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
Timeline
Claims Representative
Blue Cross NC
03.2023 - Current
Customer Service Representative
Verizon
09.2019 - 03.2022
Inspector/ Parts Washer
General Electric Company (Temp)
01.2018 - 09.2019
Machine Operator
Louisiana Pacific
04.2015 - 11.2017
Deputy Sheriff
Brunswick County Sheriff's Office
02.2010 - 04.2015
High School Diploma -
North Brunswick High School
Similar Profiles
Le NguyenLe Nguyen
Reconciliation Analyst at Blue Cross NCReconciliation Analyst at Blue Cross NC
Theresa LyonTheresa Lyon
Sr Transplant Coordinator at Blue Cross NCSr Transplant Coordinator at Blue Cross NC
Immanyuel ColeImmanyuel Cole
Rotational DevOps Automation CI/CD Engineer at Blue Cross NCRotational DevOps Automation CI/CD Engineer at Blue Cross NC
Jacob Baylies-KotJacob Baylies-Kot
Sales Associate at HOTWORXSales Associate at HOTWORX
Denis N. McCarthyDenis N. McCarthy
Produce Clerk at Harris TeeterProduce Clerk at Harris Teeter