Jashanpreet Singh
Brampton,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Technician
Amazon
08.2021 - 07.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Call Center Representative
AIRTEL Networks
01.2019 - 11.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Engineering - Computer Science And Programming
Chandigarh University
Mohali07.2019
Skills
- Tracking and Documentation
- Helpdesk Services
- Time Management
- Technical Support
- Troubleshooting and Diagnostics
- Network Maintenance
Timeline
IT Technician
Amazon
08.2021 - 07.2023
Call Center Representative
AIRTEL Networks
01.2019 - 11.2020
Bachelor of Engineering - Computer Science And Programming
Chandigarh University
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