Jasi Bain
Phoenix,AZ
Summary
Professional with focus on onboarding processes, known for driving efficiencies and enhancing employee integration. Adept at fostering team collaboration and adapting to changing needs to achieve results. Skilled in communication, training, and systems management, ensuring seamless transitions and strong team support. Respected for reliability and results-driven approach.
Overview
9
9
years of professional experience
Work History
HOA Onboarding Specialist
Progress Residential, LLC
Scottsdale, AZ
02.2020 - 08.2025
- Collect and verify HOA documents, including CC&R, Estoppels, and HUD statements.
- Verify all closing documents are received and uploaded in Salesforce.
- Upload and manage all onboarding documentation in Salesforce or equivalent CRM systems.
- Create online access to HOA portals to ensure prompt and accurate communication.
- Build and maintain positive relationships with HOA boards, municipalities, and residents.
- Monitor and ensure ongoing compliance with HOA rules, including architectural guidelines, tenant registration, and amenity access.
- Identify and recommend process improvements in the onboarding workflow.
- Collaborate with cross-functional teams including accounting, property compliance, and resident services.
- Track and maintain accurate records for all onboarding activities for auditing and operational efficiency.
Property Compliance Specialist
Progress Residential, LLC
Scottsdale, AZ
04.2016 - 01.2020
- Coordinate with HOA and/or residents to accomplish home, lease and tenant approval, registration and renewal.
- Obtaining amenity access, as needed.
- Processing Architectural Review Committee requests.
- Work with municipal authorities and HOA communities to effectively remediate violations and minimize fines and penalties assessed to homes within assigned portfolio.
- Perform periodic reviews of all homes/HOA communities in assigned portfolio to ensure that assessments are current, immediately addressing any delinquencies.
- Develop analytical frameworks and reporting regimes to constantly assess and continually improve performance with respect to market, regional and national property compliance.
Education
Associate of Science - Business Administration
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2012
Skills
- Implemented communication protocols to enhance team collaboration
- Oversaw collaboration between homeowners associations and municipal entities to streamline project execution Championed community engagement by organizing forums and collecting resident input Fostered positive relationships with local government to address and resolve community issues
- Oversaw public relations strategies to strengthen brand image and customer loyalty Led customer communication efforts to ensure clarity and consistency across all channels Developed and implemented engagement plans to enhance stakeholder relationships
- Oversaw asset allocation strategies to optimize client investment outcomes Led initiatives to enhance portfolio performance through strategic analysis and market research Collaborated with stakeholders to align investment strategies with client objectives
- Developed and managed budget planning processes to ensure financial efficiency
- Developed and analyzed budget forecasts to support strategic financial planning and decision-making
- Led initiatives to optimize processes and enhance compliance standards across departments Oversaw the evaluation of operational workflows to identify improvement opportunities Championed compliance analysis to mitigate risks and enhance organizational effectiveness
- Oversaw implementation of Yardi software solutions to enhance operational efficiency Coordinated training sessions for staff to maximize software utilization Managed software updates and maintenance to ensure optimal performance
- Led initiatives to enhance marketing strategies and display effectiveness Oversaw the development of promotional materials to align with brand objectives Collaborated with cross-functional teams to optimize display placements and increase customer engagement
- Developed and implemented strategic campaigns to enhance brand visibility
- Led cross-functional teams to drive project success and meet strategic objectives Cultivated a culture of collaboration and accountability among team members Oversaw team dynamics to ensure alignment with organizational goals
- Oversaw implementation of Salesforce software to streamline customer engagement processes Coordinated training sessions for team members to maximize software utilization Drove improvements in data management practices to enhance operational efficiency
Timeline
HOA Onboarding Specialist
Progress Residential, LLC
02.2020 - 08.2025
Property Compliance Specialist
Progress Residential, LLC
04.2016 - 01.2020
Associate of Science - Business Administration
Maricopa Community Colleges, Phoenix College