Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasiel Santelises

Cliffside Park,NJ

Summary

Highly accomplished and versatile practice manager with over 20 years of medical office administration experience in a Otolaryngology and Plastic Surgery Practice. Exceptional history of helping physicians reach their objectives of increasing revenue. Well-organized, hardworking and detail-oriented team player with good problem-solving, relationship-building and communication skills.

Overview

21
21
years of professional experience

Work History

Practice Manager/Surgical Coordinator

Leigh J. Lachman M.D.
New York, New York
10.2001 - 07.2021
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Verified insurance coverage and obtained pre-authorization.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated with facilities to set up surgeries for Plastic surgeons and Otolaryngologists.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed financial documentations such as expense reports and invoices.
  • Collaborated with doctors to prepare and set up rooms with adequate supplies and equipment.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office logistics by scheduling appointments, maintaining files, and collecting payments.

Sales Associate

Warner Bros. Studio Stores
New York , New York
06.1999 - 09.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Increased sales by 10% offering advice on purchases and promoting additional products.
  • Processed money, travelers' checks, and personal check transactions and balanced transactions at end of each shift.
  • Provided positive first impressions to welcome existing, new and potential customers

Customer Service Representative

Barnes & Noble Bookstore
New York , New York
05.2000 - 08.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Associate of Arts - Early Childhood Education

Sullivan County Community College
Loch Sheldrake, NY
05.1999

Skills

  • Organization and Time Management
  • Team Goals
  • Patient Services Management
  • Medical Records Verification
  • Calendar and Appointment Management
  • Insurance Information Collection
  • Medical Coding
  • Proficient in Medics software and Microsoft software
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager/Surgical Coordinator

Leigh J. Lachman M.D.
10.2001 - 07.2021

Customer Service Representative

Barnes & Noble Bookstore
05.2000 - 08.2000

Sales Associate

Warner Bros. Studio Stores
06.1999 - 09.2000

Associate of Arts - Early Childhood Education

Sullivan County Community College

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