Megan Berlin
Hubbard
Summary
Highly organized and driven Practice Manager/Surgical Coordinator with experience in a busy general surgical practice. Skilled at managing surgical scheduling, coordination, and patient care from pre-op through post-op follow-up. Adept at ensuring compliance with HIPAA, optimizing office and OR workflows, and obtaining insurance authorizations and pre-operative clearances efficiently. Recognized for leadership, problem solving, and communication skills, with a proven ability to balance administrative responsibilities while enhancing patient experience and supporting multiple surgeons in a high volume practice.
Overview
6
6
years of professional experience
Work History
Practice Manager/Surgical Coordinator
General Surgery
Boardman
01.2025 - Current
- Manage staff scheduling, onboarding, training, and performance, serving as primary point of contact for operational issues.
- Operations - Office workflow with front desk, MA, Policies & procedures Office efficiency + problem-solving
- Compliance-HIPAA, OSHA, Credentialing & licensing, Chart audits / documentation standard.
- Coordinate all aspects of surgical care from scheduling through post-operative follow-up, reducing cancellations and delays
- Schedule surgeries with hospitals and ambulatory surgery centers while optimizing OR block utilization
- Obtain and manage insurance authorizations, referrals, and pre-operative clearances (PCP, cardiology, pulmonology, etc.)
- Ensure completion and accuracy of H&Ps, consents, labs, imaging, and operative documentation
- Act as liaison between surgeons, OR staff, vendors, and patients to ensure seamless surgical planning and execution
- Maintain compliance with HIPAA, OSHA, and credentialing requirements
- Monitor practice performance metrics including surgical volume, cancellation rates, and authorization turnaround times
- Handle patient concerns and complex care coordination, improving patient satisfaction and continuity of care
- Support providers by proactively identifying and resolving operational barriers
Lead Medical Assistant
General Surgery
Boardman
01.2022 - 01.2025
- Call patients back to exam room, get weight, update EMR, vitals a chief complaint. Ensure all forms are up to date for MIPS and office records.
- Maintain supplies and equipment for treatments, including sterilization.
- Performed vital signs and obtain patient medical histories.
- Assist physicians by preparing patient, setting up for procedure and assisting during and after.
- Fill out histopathology requisition including procedure, specimen description, clinical diagnosis, date of procedure and ordering physician.
- Properly label the side of the specimen container or culture to include patient name, date of birth, type of specimen, date and time collected.
- Call in prescription requests.
Medical Assistant
Steward Medical Group
Hubbard
08.2019 - 01.2022
- Triage patients, Charting, obtain medical/family history, chief complaints, vitals, prepare patients for exam procedures, Assist doctor with procedures, sterilization of equipment.
- EKG, phlebotomy, patient referrals, calling patient with results, refilling prescriptions and ordering supplies for biweekly Inventory.
Education
Associate Of Applied Science - Medical Assisting
Eastern Gateway Community Collage
Youngstown, OhioDiploma -
Hubbard Highschool
Hubbard, OhioSkills
- ICD-10 and CPT Designations
- EMR experienced
- Medical Terminology
- Obtaining authorizations
- Schedule coordination
- Patient relations
- Clerical support
- Team leadership & Staff Management
- Problem Solving
- Prescription refills
- Sterilizing procedures
- Venipuncture
Timeline
Practice Manager/Surgical Coordinator
General Surgery
01.2025 - Current
Lead Medical Assistant
General Surgery
01.2022 - 01.2025
Medical Assistant
Steward Medical Group
08.2019 - 01.2022
Associate Of Applied Science - Medical Assisting
Eastern Gateway Community Collage
Diploma -
Hubbard Highschool