Jaskarn Samra
Kent,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
A Pizza Mart
Seattle, WA
06.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built and maintained PCs used for business operations.
- Oversaw daily business operations, including inventory, scheduling, and customer service.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Optometric Technician
Americas Best Contacts And Eyeclasses
Tukwila, WA
05.2022 - 12.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Arts - Information Technology
Western Governors University
Salt Lake City, UT06-2028
High School Diploma -
Kentwood Highschool
Covington, WA06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Scheduling
- Follow-up skills
- Product knowledge
- Relationship building
- Customer relations
Timeline
Optometric Technician
Americas Best Contacts And Eyeclasses
05.2022 - 12.2022
Customer Service Representative
A Pizza Mart
06.2016 - Current
Bachelor of Arts - Information Technology
Western Governors University
High School Diploma -
Kentwood Highschool