Jaskarn Samra
Kent
Summary
A motivated and adaptable professional with hands-on experience in technical troubleshooting, customer service, and management. Strong background in problem-solving, team collaboration, and working with various technical systems. Proficient in Active Directory, system maintenance, and diagnostics, with a passion for expanding IT knowledge. Currently pursuing CompTIA A+ certification to transition into a help desk role, bringing strong communication skills and a commitment to delivering excellent customer support.
Overview
9
9
years of professional experience
Work History
Lube Technician
Valvoline
03.2025 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Perform routine vehicle maintenance, including oil changes and fluid checks.
- Provide customer service by explaining maintenance needs and answering questions.
- Follow safety protocols and ensure efficiency in a fast-paced environment.
- Work with diagnostic tools and equipment to assess vehicle issues.
Customer Service Representative
A Pizza Mart
06.2016 - 03.2025
- Managed daily operations, including customer service, inventory, and employee supervision.
- Handled customer inquiries, resolving issues efficiently to ensure satisfaction.
- Assisted with logistics, including supply purchases and delivery coordination.
- Trained and managed an employee, ensuring smooth workflow.
- Developed strong multitasking and troubleshooting skills in a fast-paced environment.
Apprentice Electrician
Harbor Island Electric
09.2023 - 01.2024
- Assisted in the installation, maintenance, and repair of electrical systems.
- Followed safety guidelines and worked with experienced electricians to troubleshoot issues.
- Gained experience with hands-on technical work and attention to detail.
- Diagnosed wiring and circuit issues, applying troubleshooting skills to resolve electrical faults
- Gained hands-on experience working with electrical panels, breakers, and cabling
Education
Bachelor of Arts - Information Technology
Western Governors University
Salt Lake City, UT06-2028
High School Diploma -
Kentwood High School
Covington, WA06-2017
Skills
- CompTIA A (In Progress)
- Active Directory (User management, basic administration)
- Basic Hardware Troubleshooting (Replacing components, diagnosing issues)
- Software Installation & Configuration
- Windows OS & Basic System Administration
- Customer Service & Technical Support
- Problem-Solving
- Communication
- Multitasking
- Attention to Detail
- Time Management
Timeline
Lube Technician
Valvoline
03.2025 - Current
Apprentice Electrician
Harbor Island Electric
09.2023 - 01.2024
Customer Service Representative
A Pizza Mart
06.2016 - 03.2025
Bachelor of Arts - Information Technology
Western Governors University
High School Diploma -
Kentwood High School
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