JASMAINE BRIGGS
Sacramento,Ca
Summary
Committed to professionalism and client experience with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
12
12
years of professional experience
Work History
SERVICE ASSOCIATE
MORGAN STANLEY
04.2021 - Current
- Oversee incoming and outgoing mail, including sorting, distribution, stamping and processing
- Administrative assistance with various account types such as trust, investment, custodian, IRA and brokerage accounts
- Support Risk and Compliance team in audit preparedness through ongoing monitoring of accounts, processes, firm policies and regulatory requirements.
- Assist with special projects (e.g., recruiting, onboarding support)
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
CLIENT SERVICE ASSOCIATE
MORGAN STANLEY
01.2020 - 04.2021
- Onboard and manage client accounts by collecting required information, documentation, examining risk and initiate any transactions or money movement.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Collaborated with sales teams to onboard new clients, develop a strong business plans, providing a smooth transition experience for all parties involved.
- Managed a portfolio of clients, ensuring timely delivery of services and maintaining strong professional relationships.
BEAUTY DEPARTMENT MANAGER
NORDSTROM
06.2012 - 12.2019
- Conducted regular performance evaluations of team members, offering constructive feedback and support for professional growth.
- Lead by example; set and exceed personal and company goals while emphasizing the importance of our customers and service being the top priority.
- Recruit, hire, train, develop and motivate employees to deliver outstanding customer service.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Education
HIGH SCHOOL DIPLOMA -
GALT HIGH SCHOOL
05.2007
Skills
- Quality Assurance
- Complaint Handling
- Customer Service
- Patience and Tolerance
Licenses Certificates
SIE
Timeline
SERVICE ASSOCIATE
MORGAN STANLEY
04.2021 - Current
CLIENT SERVICE ASSOCIATE
MORGAN STANLEY
01.2020 - 04.2021
BEAUTY DEPARTMENT MANAGER
NORDSTROM
06.2012 - 12.2019
HIGH SCHOOL DIPLOMA -
GALT HIGH SCHOOL