Jeanne Marks
Bourne,MA
Summary
Dedicated Service Associate with a proven track record in customer service, operations management, and quality control. Expertise in optimizing service delivery processes and implementing strategies that enhance customer satisfaction. Recognized for effectively addressing client needs while maintaining high operational standards. Committed to fostering positive customer experiences and driving continuous improvement within the service environment.
Overview
7
7
years of professional experience
Work History
Service Associate
Easternbank
03.2023 - Current
Served customers on teller line and provided customer service support.
- Open accounts and renew CDs to meet client financial needs.
- Support daily operations and ensured quality control at the branch.
- Assist with loan applications and closings to facilitate customer transactions.
- Help manage operations and quality control initiatives.
Operations Manager
Kohls
12.2021 - 06.2022
- Managed daily operations, optimizing workflow and enhancing service delivery.
- Coordinated product deliveries and organized merchandise to maximize sales floor efficiency.
- Conducted inventory checks, ensuring optimal stock levels for uninterrupted service.
- customer service
Shift Manager
Walgreens
08.2019 - 12.2021
- Supervised daily store operations, ensuring adherence to company policies for a smooth workflow.
- Trained and mentored team members on customer service best practices, enhancing customer satisfaction.
- Managed inventory to maintain optimal stock levels, supporting consistent product availability.
- Executed opening and closing store procedures consistently.
Education
Child Development
Cape Cod Community College
West Barnstable, MA05-2004
Skills
- Customer service and support
- Service quality
- Account management
- Financial transactions
- Process improvement
- Conflict resolution
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Cross-selling and upselling
- Stock replenishment
Accomplishments
- Achieved daily goals and quarter goals by completing our selling goals with accuracy and efficiency.
- Documented and resolved issues which led to happy customers.
- Supervised team of 10 staff members.
Timeline
Service Associate
Easternbank
03.2023 - Current
Operations Manager
Kohls
12.2021 - 06.2022
Shift Manager
Walgreens
08.2019 - 12.2021
Child Development
Cape Cod Community College
Education and Training
other
References
References available upon request.