Jasmaine Stith
Alberta,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Federal
Chester, VA
11.2021 - Current
- Delivered exceptional customer service to efficiently address and resolve customer concerns.
- Consulted customers, effectively resolving service and billing issues.
- Achieved effective resolution of challenging customer concerns through maintaining a calm and friendly approach.
Cashier
Walmart
South Hill, VA
09.2021 - 10.2021
- Achieved high proficiency in operating the cash register while accurately processing various payment methods such as cash, check, credit card, gift card or automatic debit.
- Engaged with customers to ensure satisfaction and resolved any concerns or questions they had regarding the store's offerings.
- Ensured shelves were properly stocked with merchandise.
Correctional Officer
Lawrenceville Correctional Center
Lawrenceville, VA
10.2016 - 09.2021
- Maintained a secure environment in the prison through vigilant observation of inmate behavior and prompt intervention when required.
- Conducted security checks on visitors and inspected packages delivered to inmates.
- Conducted regular cell inspections to identify potential security threats, such as drug use or possession of prohibited items.
Education
Associate of Applied Science - Occupational Therapy Assistance
South University
Savannah, GA03-2025
Associate Degree - Medical Assisting
Centura College
Richmond, VA10-2020
Skills
- Consultative Sales
- Account updating
- Appointment Scheduling
- Report Generation
- Call Management
- Payment Processing
- Coordination
- Microsoft Office Suite
Timeline
Customer Service Representative
Maximus Federal
11.2021 - Current
Cashier
Walmart
09.2021 - 10.2021
Correctional Officer
Lawrenceville Correctional Center
10.2016 - 09.2021
Associate of Applied Science - Occupational Therapy Assistance
South University
Associate Degree - Medical Assisting
Centura College