Jasmaine Stith
Alberta, VA,VA
Summary
Solution-oriented Customer Service and Support Specialist with over 5 years of experience in consultative communication, issue resolution, and customer engagement across enterprise platforms. Proven ability to manage complex client interactions via phone, webchat, and email while contributing to strategic business outcomes. Adept at leading customer interactions, building value-driven solutions, and using Microsoft tools to model and track performance data.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Federal
11.2021 - Current
- Delivered enterprise-level customer support via phone and webchat for federal programs.
- Led client-facing sessions to resolve complex billing and service issues with measurable satisfaction outcomes.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
Cashier
Walmart
09.2021 - 10.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Supported customers with inquiries on in-store promotions and returns.
- Processed various payment types efficiently while maintaining high accuracy.
Correctional Officer
Lawrenceville Correctional Center
10.2016 - 09.2021
- Maintained safety and compliance across housing units, including direct supervision and intervention.
- Conducted scheduled inspections and managed conflict resolution under high-pressure environments.
- Documented incident reports and coordinated with senior officers to ensure inmate accountability.
Education
Bachelor of Science - Health Services Administration
Old Dominion University
Norfolk, VA05-2028
Associate of Applied Science - Medical Assistance
Centura College
Chesterfield, VA10-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Consultative Customer Engagement
- Webchat & Omnichannel Support
- KPI-Driven Customer Solutions
- Microsoft Office Suite & Excel Modeling
- Report Generation & Coordination
- Conflict Resolution & Escalation Management
- Payment Processing & Account Maintenance
Accomplishments
- Telephone Service - Professionally processed 80+ calls daily, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries and accurately providing information to resolve product/service complaints and customer satisfaction.
Certification
Certified Claim Representative.
Languages
English
Full Professional
Timeline
Customer Service Representative
Maximus Federal
11.2021 - Current
Cashier
Walmart
09.2021 - 10.2021
Correctional Officer
Lawrenceville Correctional Center
10.2016 - 09.2021
Bachelor of Science - Health Services Administration
Old Dominion University
Associate of Applied Science - Medical Assistance
Centura College
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