Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmaine Taylor

Shreveport,LA

Summary

Seasoned Data Analyst and Customer Service Professional with a proven track record at Teleperformance, adept in analyzing data to drive business insights and delivering exceptional customer service. Skilled in investment product sales and maintaining high levels of client confidentiality, demonstrating outstanding communication and empathy. Achieved significant improvements in customer satisfaction and inventory accuracy.

Overview

6
6
years of professional experience

Work History

Work From Home Agent

OptumRx
Shreveport, LA
08.2022 - 07.2024
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Maintained client confidentiality according to HIPAA regulations at all times.

Data Analyst

High Lifter Products
Shreveport, LA
02.2020 - 07.2022
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Developed and implemented inventory control processes to ensure accurate tracking of products.
  • Maintained accurate records of inventory transactions and stock levels.
  • Organized, counted, and documented incoming and outgoing materials.
  • Performed cycle counts to ensure accuracy of inventory data.

Customer Service Representative

Teleperformance
Shreveport, LA
04.2018 - 01.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Diagnostic Medical Sonography - Allied Health

Bossier Parish Community College
Bossier City, LA

Skills

  • Issue documentation
  • New teller training
  • Investment product sales
  • Empathetic and genuine
  • Call center experience
  • Outstanding communication skills

Timeline

Work From Home Agent

OptumRx
08.2022 - 07.2024

Data Analyst

High Lifter Products
02.2020 - 07.2022

Customer Service Representative

Teleperformance
04.2018 - 01.2020

Diagnostic Medical Sonography - Allied Health

Bossier Parish Community College
Jasmaine Taylor