Jasmia Pearson
Macon,GA
Summary
- Highly-motivated employee with desire to take on new challenges. Ability to learn and apply product knowledge to interactions with customers. Adept at working effectively unsupervised and quickly mastering new skills. Strong written and verbal communication skills able to respond to incoming customer enquiries via email, live chat and phone calls.
Overview
3
3
years of professional experience
Work History
Leave Specialist
Unum Life Insurance
Chattanooga, TN
02.2022 - 09.2024
- Provided guidance to employees on the Family Medical Leave Act (FMLA) regulations, company policies, and procedures related to leaves of absence.
- Maintained up-to-date knowledge of applicable labor laws and regulations related to leaves of absences.
- Developed detailed documentation regarding employee leave status changes including start dates, end dates, and return-to-work dates.
- Coordinated with payroll department to ensure accurate tracking of employee paid or unpaid leave hours.
- Verified accuracy of all timekeeping records for compliance with applicable state and federal laws.
Order Management Specialist
Ranstad Staffing
Macon , GA
06.2021 - 02.2022
- Reviewed customer orders for accuracy and completeness prior to processing.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
- Evaluated current systems and procedures for effectiveness in meeting customer needs; recommended modifications as needed.
- Interfaced with external partners such as logistics providers or third-party vendors concerning order status updates or other matters relating to product acquisition.
- Processed orders and entered into Genesys and SAP ERP program for tracking, maintaining, monitoring and reporting.
Education
Associate of Science - Medical Assisting
ASA College
Brooklyn, NY06-2011
Skills
- Interpersonal abilities
- Employee Relations
- Benefits coordination
- Benefits Administration
- Calendar Management
- Problem-solving abilities
- Interpersonal Communication
- Active Listening
- Team building
- Remote Conferencing and Communication
- Continuous Improvement
- Adaptability
Timeline
Leave Specialist
Unum Life Insurance
02.2022 - 09.2024
Order Management Specialist
Ranstad Staffing
06.2021 - 02.2022
Associate of Science - Medical Assisting
ASA College
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