Jasmin Algararheh
Summary
Dedicated Front Desk Receptionist with excellent experience in the customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Maryland Healthcare Services
Columbia, MD
12.2023 - Current
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
Waitress Supervisor
Glyndon Grill
Reisterstown, MD
07.2022 - 11.2023
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Planned and executed promotions and special events in close collaboration with management.
- Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Gained experience managing time and effectively multi tasking while waiting tables Using cross-selling methods to upsell and get higher sales
- Operated POS terminals to input customer orders, and take payments
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Shift Manager/Key Holder
Kung Fu Tea
Owings Mills, MD
09.2020 - 06.2021
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Franklin High School
Reisterstown, MD05.2020
Skills
- File Management
- Initiative-taking
- Hospitality best practices
- Correspondence drafting
- Team Collaboration
- Listening Skills
- Customer and client relations
- Staff Management
- Cash handling
- Spanish speaking
- Referral Coordination
- Appointment Scheduling
Timeline
Front Desk Receptionist
Maryland Healthcare Services
12.2023 - Current
Waitress Supervisor
Glyndon Grill
07.2022 - 11.2023
Shift Manager/Key Holder
Kung Fu Tea
09.2020 - 06.2021
High School Diploma -
Franklin High School