Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmin Avalos

Pico Rivera,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Sales Representative

T-Mobile
Montebello, CA
07.2015 - 11.2019
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Researched competitors' products, prices, and sales techniques.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Attended industry events such as conferences, seminars.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed key customer relationships to increase sales.
  • Analyzed customer feedback to improve products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Sales Representative

Sprint
West Covina, CA
12.2010 - 06.2014
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Negotiated pricing contracts with customers to maximize profits.
  • Contacted new and existing customers to outline benefits of products.
  • Recommended changes in products and services based on customer feedback.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Set up and activated customer accounts.

Education

High School Diploma -

Montebello High School
Montebello, CA
06-2008

Skills

  • Customer Needs Assessment
  • Business Development
  • Proposal Development
  • Client Service
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Representative

T-Mobile
07.2015 - 11.2019

Sales Representative

Sprint
12.2010 - 06.2014

High School Diploma -

Montebello High School

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Jasmin Avalos