Ana Guerra
Houston,TX
Summary
Proven track record in enhancing customer loyalty and teamwork at Tornado Bus, adept in customer service and problem-solving. Demonstrated ability to maintain professionalism in high-stress situations, improving satisfaction and safety standards. Skilled in operating machinery and training peers, showcasing adaptability and critical thinking.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tornado Bus
2023.08 - 2024.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Operator II
Merit Medical-Pearland
2021.10 - 2023.05
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
Associate of Arts -
Houston Community
Houston, TX05.2015
Skills
- Customer Service
- Time Management
- Problem-solving abilities
- Safety
- Active Listening
- Critical Thinking
- Safety and Security
- Integrity and Honest
- Teamwork
- CPR Trained
- Ability to remain calm in stressful situations.
Timeline
Customer Service Representative
Tornado Bus
2023.08 - 2024.06
Operator II
Merit Medical-Pearland
2021.10 - 2023.05
Associate of Arts -
Houston Community
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