Jasmin Castillo
Bronx,USA
Summary
Assisted in various hospitality roles by fostering enthusiasm and a strong work ethic.,Trained in customer service, emphasizing the ability to perform under pressure and maintain positive guest interactions.,Demonstrated high energy and an outgoing demeanor, committed to enhancing guest experiences.
Overview
1
1
Language
8
8
years of professional experience
Work History
Bartender/Server
Canyon Road Bar and Grill
Upper East Side, NY
04.2025 - Current
- Managed bar inventory and supplies, ensuring timely replenishment and reducing waste.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new staff on cocktail preparation and bar procedures, fostering team cohesion and performance standards.
- Oversaw daily cash handling procedures, maintaining accuracy in transactions and balancing end-of-shift registers.
- Managed high-traffic sports and private events.
Dental Receptionist
Darryl Lieberman DDS
Bronx, NY
03.2024 - 07.2025
- Reviewed treatment plan with patient while discussing payment plan options
- Greeted patients warmly and assisted with check-in and check-out.
- Managed appointments and scheduling including rescheduling and cancellations.
- Streamlined patient intake process, improving overall workflow and experience.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Server
The Liberty Nyc
New York, NY
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Oversaw guest experience during private events, ensuring high levels of satisfaction.
Server
Barnacho
Midtown, NY
09.2022 - 02.2023
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on menu offerings and service best practices.
Server Assistant
Rosa Mexicano
9 E 18th St, New York, NY 10003
06.2018 - 09.2022
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Education
High School Diploma - undefined
Urban Assembly Gateway School for Technology
New York, NY01-2019
Skills
- POS Systems (Aloha, Toast)
- Open Table
- Cash handling
- Hospitality
- Multi-line phone operation
- ResyOS
- Communication skills
- Google Suite (Docs, excel, Slides)
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Canyon Road Bar and Grill
04.2025 - Current
Dental Receptionist
Darryl Lieberman DDS
03.2024 - 07.2025
Server
The Liberty Nyc
09.2023 - 03.2024
Server
Barnacho
09.2022 - 02.2023
Server Assistant
Rosa Mexicano
06.2018 - 09.2022
High School Diploma - undefined
Urban Assembly Gateway School for Technology