Jasmin Cruz
Tulsa,OK
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, demonstrated during tenure at Boot Barn. Excelled in problem-solving and customer service, significantly improving client satisfaction. Skilled in teamwork and collaboration, adept at fostering positive relationships and efficiently managing time. Achieved notable success in persuasive selling, driving repeat business through exceptional people skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Boot Barn
06.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier
Burlington
10.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Will Rogers College High School
Tulsa, OK05.2024
Cosmetology License - Cosmetology
Tulsa Technology Center - Peoria
Tulsa, OK05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Affiliations
- National technical Honor Society
- Skills USA
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Boot Barn
06.2023 - Current
Cashier
Burlington
10.2022 - 03.2023
High School Diploma -
Will Rogers College High School
Cosmetology License - Cosmetology
Tulsa Technology Center - Peoria