Jasmin Djinadou
The Bronx,NY
Summary
Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Skilled Dispatcher with 3 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Overview
8
8
years of professional experience
Work History
Dispatcher
Logan bus company
The Bronx, NY
06.2022 - Current
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
Administrative Assistant
Macys Call Center
New York, NY
11.2018 - 05.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Shift Supervisor
Starbucks
New York, NY
09.2016 - 02.2018
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
Community School For Social Justice
Bronx, NY06-2016
Skills
- Database Management
- Customer Relations
- Data Entry
- Service Coordination
Languages
Spanish
Professional
Timeline
Dispatcher
Logan bus company
06.2022 - Current
Administrative Assistant
Macys Call Center
11.2018 - 05.2022
Shift Supervisor
Starbucks
09.2016 - 02.2018
High School Diploma -
Community School For Social Justice