Jasmin Guadarrama
Zephyrhills,USA
Summary
I am an individual seeking to apply and utilize my abilities to fill the role in your company. A hard-working individual, task-focused, backed by value-added customer service experience, ability to prioritize and multi-task with a keen eye for detail. I have strong leadership skills and can delegate tasks efficiently, while actively participating with my team to move toward the completion of company goals. My colleagues and superiors see me as a positive role model with an excellent work ethic and skill set. I have a can-do attitude, a bubbly personality, easily approachable and am motivated the most in fast-paced work environments.
Overview
3
3
years of professional experience
Work History
Patient Support Coordinator
Orlando Family Physicians-InnovaCare Health
Orlando, FL
06.2025 - Current
- Access to EMR/EHR systems using Athena software and adhering to HIPAA compliances
- Using Genesys Cloud phone systems for inbound patient inquiries
- Gathering patient demographics, verifying insurance and preparing for patient registration processes
- Creating patient cases for prescription refills, record keeping and maintaining patient medical history, informing patient of referral status, e-faxing referrals/lab orders to appropriate referred offices and laboratories.
- Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with physician staff and patient load.
- Streamline administrative workflows with dual monitoring, increasing efficiency in appointment scheduling systems.
- Coordinate patient care plans in collaboration with healthcare providers to enhance service delivery.
- Access referral processes and ensured timely communication between patients and specialists.
- Maintain detailed documentation of patient interactions and progress toward medical goals, providing a clear record for continuation of care.
- Resolve issues through active listening and open-ended questioning, escalating major problems to supporting supervisor staff.
Level II Dental Assistant (EFDA)
Blue Park Dental
Wesley Chapel, FL
11.2024 - 06.2025
- Open Dental EMR systems; electronic charting
- Documented patient demographics, dental health information, medical history, and vital signs for future reference.
- Streamlined digital x-ray processing using EzDenti to expose, mount and display, reducing wait time for diagnosis and treatment planning.
- Exposed CBCT x-rays for implant candidates.
- Prepared treatment rooms with necessary procedural materials and instruments.
- Assisted with oral surgery extractions, restorative treatments including: resin composites, crowns/bridges and dental prosthesis appliances.
- Created digital dental impressions used for diagnostics, opposing models and study models to make crowns, bridges, and other dental prosthetics using Trios/iTero scanners.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Discussed clinical treatment plans with patients, advising them of financial expectations and insurance contributions, ensuring patient education and comfort from start to finish.
- Trained new staff on clinical protocols and office procedures.
- Conducted inventory management, ensuring availability of dental materials and equipment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Designed dental report cards to explain patient dental health status and treatment plans.
- Contributed to office reputation for excellence by consistently receiving positive patient feedback.
Dental Assistant (EFDA)
Premier Community Healthcare
Dade City, FL
06.2023 - 11.2024
- Maintained accurate patient records using EPIC, Dentrix and MiPacs EMR systems for streamlined communication and electronic charting.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, dental restoration, and oral surgery.
- Improved dental procedure outcomes with accurate preparation of staged tray set ups and necessary materials used.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Preparing specialist referrals for high risk patients and/or more complex dental procedures for patient safety.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Knowledgeable with iTero scanning.
- Model pouring/casting for laboratory fabrication of dental prosthetics, fabrication of temporary crowns/bridges.
- Record keeping lab cases, shipping packages and managing production appointments.
- Sterilized and prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Collaborated with dentists, hygienists and administrative staff to enhance workflow efficiency during patient appointments.
- Participated in community outreach programs, educating public on importance of dental health, fostering improved patient compliance and promoting long-term dental care.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Maintained dental supply inventory by checking stock to determine inventory levels.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Bilingual CSR Call Center
Tampa Bay Institute of Oral Surgery & Dental Implants
Tampa, FL
01.2023 - 06.2023
- Managed high-volume inbound calls (350-500+) effectively prioritizing issues to ensure swift resolution and minimize hold times.
- Facilitated appointment scheduling using practice management software to optimize patient flow for multiple locations
- Identified and responded to patient requests and concerns through email, online chat, and phone for both English and Spanish speaking patients.
- Computer applications: Google voice/text, Nextiva, Win OMS, Microsoft Excel, Gmail.
- Dual monitor system to quickly enter patient demographics and medical histories while multi-tasking patient calls and insurance eligibility
- Medicaid insurance verifications (MCNA, Liberty, and DentaQuest)
- Collaborated with dental professionals to address complex patient issues, ensuring comprehensive care solutions.
- Transferring data to corresponding record keeping e-files (Excel logs and v-fax systems)
- Translated documents, forms and other materials from English to Spanish.
- Maintained high levels of patient satisfaction through empathetic listening, timely problem resolution, and personalized attention, ensuring clear communication in both English and Spanish languages.
- Met all call quality standards and daily quotas for first-call resolution.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging patient interactions.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Ensured confidentiality of sensitive patient information by adhering strictly to data protection regulations during all interactions.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
Education
ADA Accredited Dental Assisting - undefined
Erwin Technical College
Tampa, FL05.2019
16 Credit - undefined
Pasco-Hernando State College
Dade City, FL12.2012
High School Diploma with Honors - undefined
Zephyrhills High School
Zephyrhills, FL06.2012
Skills
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Attention to detail
- Team collaboration
- Tech-Savvy
- Microsoft Access
- Multitasking and organization
Timeline
Patient Support Coordinator
Orlando Family Physicians-InnovaCare Health
06.2025 - Current
Level II Dental Assistant (EFDA)
Blue Park Dental
11.2024 - 06.2025
Dental Assistant (EFDA)
Premier Community Healthcare
06.2023 - 11.2024
Bilingual CSR Call Center
Tampa Bay Institute of Oral Surgery & Dental Implants
01.2023 - 06.2023
ADA Accredited Dental Assisting - undefined
Erwin Technical College
16 Credit - undefined
Pasco-Hernando State College
High School Diploma with Honors - undefined
Zephyrhills High School