Summary
Overview
Work History
Education
Skills
Timeline
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Kahleiah Gray

Tulsa,OK

Summary

Highly experienced professional with a proven track record in coordinating support services. Expertise in problem-solving, effective communication, and delivering exceptional customer service. Thrives in team environments, valuing collaboration and adaptability. Results-driven mindset and reputation for reliability and proactive problem-solving.

Overview

8
8
years of professional experience

Work History

Patient Support Coordinator

Care ATC Inc.
07.2021 - Current
  • Scheduled patient appointments and routed calls, enhancing clinic workflow
  • Verified patient information and trained new employees on scheduling systems
  • Addressed patient inquiries, demonstrating strong communication skills
  • Improved client satisfaction by efficiently addressing and resolving support issues.

Customer Loyalty Specialist

AT&T
04.2021 - 07.2021
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Implemented effective loyalty programs, increasing customer retention rates.
  • Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both customer and company.

Customer Service Representative

Alorica
12.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Certified Surgical Technologist (CST)

Oklahoma Surgical Hospital
06.2020 - 10.2020
  • Maintained optimal inventory levels for surgical supplies, ensuring availability for scheduled procedures.
  • Assisted surgeons with complex surgical procedures, ensuring optimal patient outcomes.
  • Enhanced patient safety by effectively managing the surgical environment and adhering to strict protocols.
  • Completed continuing education units, staying updated on surgical technology and meeting organizational requirements.

Traveling Surgical Technologist

Aya Healthcare Travel Agency
01.2020 - 03.2020
  • Aided in the successful completion of diverse surgical procedures by demonstrating expertise in a wide range of medical devices and equipment.
  • Continually updated professional knowledge and skills through participation in ongoing training programs, ensuring optimal patient care delivery at all times.
  • Increased surgeon satisfaction through timely anticipation of their needs during procedures, resulting in smoother operations.

Traveling Surgical Technologist

Northshore Hospital
06.2019 - 12.2019
  • Maintained seamless communication between surgical team members, contributing to successful surgeries and patient care.
  • Assisted in complex surgeries, utilizing specialized knowledge of various surgical techniques and equipment.
  • Supported positive work culture within traveling teams through effective communication skills, adaptability, problem-solving, and strong collaboration.

Certified Surgical Technologist

Fairview Health Services
10.2018 - 05.2019
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.

Certified Surgical Technologist (CST)

Hillcrest Hospital South
09.2016 - 09.2018
  • Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
  • Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.

Education

Associate of Psychology -

Rogers State College
Tulsa, OK
05-2027

Certificate in Surgical Technology -

Tulsa Technology Center - Lemley Campus
Tulsa, OK
08.2016

Skills

  • Appointment scheduling
  • Project management
  • Data entry
  • Documentation and recordkeeping

Timeline

Patient Support Coordinator

Care ATC Inc.
07.2021 - Current

Customer Loyalty Specialist

AT&T
04.2021 - 07.2021

Customer Service Representative

Alorica
12.2020 - 03.2021

Certified Surgical Technologist (CST)

Oklahoma Surgical Hospital
06.2020 - 10.2020

Traveling Surgical Technologist

Aya Healthcare Travel Agency
01.2020 - 03.2020

Traveling Surgical Technologist

Northshore Hospital
06.2019 - 12.2019

Certified Surgical Technologist

Fairview Health Services
10.2018 - 05.2019

Certified Surgical Technologist (CST)

Hillcrest Hospital South
09.2016 - 09.2018

Associate of Psychology -

Rogers State College

Certificate in Surgical Technology -

Tulsa Technology Center - Lemley Campus

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Kahleiah Gray