JASMIN GUZMAN
Irving,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills to deliver superior customer service. A dedicated service agent providing an exceptional relationship with vendors and brands.
Overview
9
9
years of professional experience
Work History
Brand Service Specialist
Darling Ingredients
07.2017 - 04.2024
- Addressed and resolved customers' complaints efficiently
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally
- Inspected equipment to diagnose operational issues over the phone or via email
- Developed and implemented strategic brand plans to increase the market and revenue
- Answered inbound calls to handle various concerns, set appointments and close sales
- Utilized Oracle Cloud to check brand accounts data was up to date and made changes if needed
- Scheduled and conducted meetings with third-party coordinators to discuss service price changes
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements
- Managed brand accounts for Chipotle, Walmart, Kroger, AMC, Aramark, Sprout's, 7- Eleven and Giant Eagles
- Subcontracted accounts with third party vendors for their grease trap services
- Processed reports and billing statements to the vendor's accounting team
- Worked with different city municipalities portals to upload grease trap service documents
- Provided consistent communication with vendors and customers via email
- Tracked customer service cases and updated service software with customer information
- Used Oracle Cloud and Sales force to perform data entry functions
Insurance Agent
State Farm
08.2016 - 06.2017
- Advised clients on optimal insurance solutions for their life goals
- Secured underwriting approvals by accurately completing insurance applications
- Monitored and adjusted clients' insurance coverages to meet evolving needs
- Cultivated strong customer relationships to ensure high service standards
- Maintained detailed records of client interactions, transactions, and policy changes in company database systems
- Educated clients on policy details, exclusions, and potential gaps in coverage
- Scheduled consultations to assess clients' financial situations
- Managed denials, late payments, and special circumstances by proactive follow-ups
- Closed sales efficiently by presenting accurate insurance options
- Reviewed client's automobile policies, including third-party liabilities and accident benefits
- Conducted meetings with potential clients to present and clarify insurance policies
Licensed Auto Insurance Agent and Loan Agent
PLS Financial Services
06.2015 - 08.2016
- Continuously pursued professional development through education and training programs
- Trained new employees to obtain auto insurance licenses
- Conducted interviews with prospective clients to understand their financial needs
- Ensured a balanced cash drawer and promoted products/services to customers
- Analyzed retention, loss ratio trends, and sales volume for improvement insights
- Explained policy details to facilitate sales
- Calculated financial information to meet lender requirements
- Provided recommendations for loan approvals and denials based on application reviews
- Maintained daily loan applicant database.
Education
Associate of Science, Business Administration -
North Lake College
Irving, TX07.2023
BBA Business Administration -
UNT
Dallas, TX12.2025
Skills
- Bilingual (English & Spanish)
- Customer Retention
- Quality Assurance Controls
- Microsoft Excel
- Report Transcription
- Sales Closing
- Data Collection
- Data Entry
- Upselling Products
- CRM Software
- Problem-solving skills
Timeline
Brand Service Specialist
Darling Ingredients
07.2017 - 04.2024
Insurance Agent
State Farm
08.2016 - 06.2017
Licensed Auto Insurance Agent and Loan Agent
PLS Financial Services
06.2015 - 08.2016
Associate of Science, Business Administration -
North Lake College
BBA Business Administration -
UNT