Jasmin Guzman
Santa Ana
Summary
Experienced with customer engagement and conflict resolution, essential for effective customer relations. Utilizes communication skills to understand and address customer concerns promptly. Strong understanding of fostering long-term customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Relations Representative
Collectors Universe
11.2019 - Current
- Actively listening to customer concerns and identifying ways to improve as a company.
- Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintaining comprehensive knowledge of company policies to provide accurate information and recommendations to customers.
- Working closely with other departments to create innovative strategies to improve both the customer experience and team performance.
- Create and maintain a detailed database.
- Communicate with departments to address customer issues efficiently and effectively.
- Investigate and resolve customer inquiries and complaints.
- Follow up with customers about resolved issues.
- Seek ways to improve processes.
- Trained and provided backup support.
- Maintaining up-to-date knowledge of product and service changes.
- Detect and address discrepancies and errors to enhance workflow.
Cashier
Walmart
02.2017 - 06.2019
- Greeted customers and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Biology
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Los Amigos High School
Fountain Valley, CA06-2014
Skills
- Customer service
- Data management
- Complaint resolution
- Cross-department collaboration
- Product knowledge
- Problem solving
- Empathetic listening
- Multitasking capacity
Timeline
Customer Relations Representative
Collectors Universe
11.2019 - Current
Cashier
Walmart
02.2017 - 06.2019
No Degree - Biology
Orange Coast College
High School Diploma -
Los Amigos High School
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