Jasmin Huntsman
Hickory,NC
Summary
Dynamic Customer Service Representative with proven expertise at Fiserv, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective communication. Skilled in data entry and conflict resolution, consistently achieving high retention rates by delivering tailored solutions and fostering positive client interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fiserv
01.2017 - 06.2020
- Provided exceptional customer support through phone and chat channels, resolving inquiries effectively.
- Assisted customers with account management, ensuring timely updates and accurate information delivery.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Adapted quickly to new software tools, improving response time and service quality.
- Facilitated follow-up communications aimed at improving customer satisfaction and retention rates.
- Trained new staff on customer service protocols, fostering a collaborative team environment.
- Analyzed customer feedback to identify trends, contributing to continuous improvement initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Customer relations
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Professional telephone demeanor
Customer satisfaction measurement
Call center operations
Microsoft outlook
Follow-up skills
Scheduling
Timeline
Customer Service Representative
Fiserv
01.2017 - 06.2020