Jasmin Joyce Alam
Atlanta,GA
Summary
Motivated and detail-oriented ground operations professional with hands-on experience in ramp services, aircraft handling, and team coordination. Skilled in both ground handling and ramp safety protocols, with a solid understanding of airport operations. Proven ability to work under pressure in fast-paced environments. Strong leadership and communication skills developed from customer-facing and management roles in retail and food service.
Overview
3
3
years of professional experience
Work History
CSA
Hallmark Aviation
08.2024 - Current
- Assisted in ramp operations including baggage loading/unloading, aircraft marshaling, and lavatory/water services.
- Performed passenger check-in and boarding procedures for Qatar Airways, ensuring a smooth and professional experience.
- Ensured strict adherence to FAA and airline safety regulations.
- Supported on-time aircraft turnaround by working closely with flight crew and gate staff.
- Completed Hallmark’s ground handling and ramp operations training with successful exam results.
Store Manager
Dunkin' Donuts
Atlanta, Ga
01.2023 - 12.2023
- Managed daily store operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff on operational procedures and customer service standards.
- Implemented inventory management practices to maintain optimal stock levels.
Overnight Stocker
Walmart
Atlanta
02.2022 - 03.2023
- Stocked shelves with merchandise to ensure product availability and organization.
- Assisted in unloading delivery trucks to prepare inventory for restocking.
- Maintained cleanliness in the stockroom and sales floor for a safe work environment.
Education
High School Diploma -
Chnadpur Gov Technical High School
Bangladesh01-2020
Skills
- Ramp Operations & Aircraft Servicing
- Ground Handling Procedures
- Team Leadership & Staff Scheduling
- Safety Compliance (FAA & Airline)
- Communication & Coordination
- Time Management
- Baggage Handling
- Passenger Service Support
Languages
- Bengoli ,english,hindi,punjabi,Arabic
Timeline
CSA
Hallmark Aviation
08.2024 - Current
Store Manager
Dunkin' Donuts
01.2023 - 12.2023
Overnight Stocker
Walmart
02.2022 - 03.2023
High School Diploma -
Chnadpur Gov Technical High School
Similar Profiles
Neishla PegueroNeishla Peguero
Customer Service Agent/Senior Supervisor-Duty Manager/Supervisor at Hallmark AviationCustomer Service Agent/Senior Supervisor-Duty Manager/Supervisor at Hallmark Aviation
Fnu AbeezarFnu Abeezar
Airline Customer Service Agent at Hallmark AviationAirline Customer Service Agent at Hallmark Aviation
Angel CharlesAngel Charles
Airline Customer Service Agent at Hallmark AviationAirline Customer Service Agent at Hallmark Aviation
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power
Matthew RyanMatthew Ryan
Regional Sales Manager- East at Assa Abloy Americas Residential / Spectrum BrandsRegional Sales Manager- East at Assa Abloy Americas Residential / Spectrum Brands