Jasmin Juarez-Martinez
Laurel,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Ulta Beauty Inc.
Laurel, MD
10.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Intern
ECLAT Skin Confidence Spa
Cornelius, NC
07.2019 - 12.2021
- Supported various program activities, assisting with administrative tasks.
- Worked with team members to promote great customer service and pleasant work environment.
- Maintained accurate records of all activities performed throughout internship period.
- Attended and participated in meetings and brainstorming sessions with team members.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
Education
Bachelor of Arts - Business
University of Maryland - College Park
College Park, MD05-2019
Skills
- Distribution Management
- Supply Chain Management
- Financial Administration
- Customer Relationship Management
Languages
Spanish
Native/ Bilingual
Certification
- Certification from Chesapeake School of Esthetics, MD
Timeline
General Manager
Ulta Beauty Inc.
10.2022 - Current
Intern
ECLAT Skin Confidence Spa
07.2019 - 12.2021
Bachelor of Arts - Business
University of Maryland - College Park