Jasmin Luna
North Las Vegas,Nevada
Summary
Well-qualified and versatile Front Desk Receptionist with over 5 years of proven customer service experience. Friendly, tidy, reliable, and highly motivated individual seeking to be a part of a great company, where employees can contribute to company goals and have the capability of growth. Genuine energy and personable that gets along well with people around.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Flores Family Dental
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Private In-Home Caregiver
Edison Carroll Fikes
06.2018 - 12.2021
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled client to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Constructed cognitively stimulating activities.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Documented vital statistics and coordinated with health care providers.
- Improved patients' comfort with massage and application of topical treatments.
- Transported client for medical and personal outings.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Stay-At-Home Mother
Self-Employed
12.2010 - 01.2016
- Managed household finances, established budget for family, and created daily routines.
- Volunteered 3x a week at children's schools along with field trips, school events and school needs.
- Provided extra care for child born with needs.
- Maintained a safe, clean and tidy environment in home while completing housekeeping duties.
- Assisted children with personal hygiene and cleanliness, education, homework and prepared meals.
Real Estate Agent
United Realty Group
01.2016 - 08.2018
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Collected fees and documented payment processes for property transactions.
- Used MLS and other realtor databases to find properties for clients.
Cashier
The Home Depot
08.2010 - 12.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Front Desk Receptionist
Flagstar Bank
06.2007 - 11.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted Branch Manager, Escrow Officer and Loan Officers with loan documents, research, and data entry.
Education
Associate of Business Administration - Business
College of Southern Nevada
Las Vegas, NV06.2025
Real Estate Certification - Real Estate
Key Realty School
Las Vegas08.2015
High School Diploma -
Desert Rose High School
North Las Vegas02.2010
Skills
- Excellent Customer Service Skills
- Strong Work Ethic, Hard Working and Great Time Management
- Highly Adaptable, Respectful and Compassionate Team Player
- 65-WPM
- Telephone Etiquette, Directing Callers and Making Appointments
- Front Desk and Administrative Office Operations
- Handling Escalations
- Visitor and Customer Relations
- File and Records Management
- Office Supplies and Inventory
- Positive Attitude and Energetic
- Computer Proficiency
Certification
- Forklift Certified
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Flores Family Dental
11.2022 - Current
Private In-Home Caregiver
Edison Carroll Fikes
06.2018 - 12.2021
Real Estate Agent
United Realty Group
01.2016 - 08.2018
Stay-At-Home Mother
Self-Employed
12.2010 - 01.2016
Cashier
The Home Depot
08.2010 - 12.2010
Front Desk Receptionist
Flagstar Bank
06.2007 - 11.2010
Associate of Business Administration - Business
College of Southern Nevada
Real Estate Certification - Real Estate
Key Realty School
High School Diploma -
Desert Rose High School
- Forklift Certified
- First Aid/CPR Certified
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