Jasmin Maldonado
New York
Summary
Dynamic professional with expertise in team leadership and operational efficiency. Proven track record of enhancing team performance through effective bilingual communication and adaptability. Skilled in streamlining onboarding processes for new employees, resulting in improved integration and productivity.
Overview
6
6
years of professional experience
Work History
Shift Leader
Pinkberry
New York
02.2024 - Current
- Audited cash drawers and verified daily sales reports for accuracy, ensuring 100% financial alignment with zero discrepancies.
- Evaluated team strengths to strategically position skilled staff in key high-volume stations, successfully optimizing department productivity and reducing customer wait times.
- Managed store inventory levels and ordered supplies for daily service, utilizing FIFO rotation to guarantee product freshness and minimize ingredient waste.
- Orchestrated onboarding and training for all newly hired employees, mentoring them on core operational procedures, guest hospitality, and loyalty programs.
Team Member
Pinkberry
New York
03.2020 - 02.2024
- Delivered high-energy guest experience, guiding customers through signature tart flavor profile and upselling premium toppings to drive average sales.
- Collaborated with shift supervisors to rotate into high-demand stations, enhancing workflow and maintaining team energy.
- Executed opening and closing checklists, including machine deep-cleaning, sanitization, and facility securing to ensure 100% operational readiness for the next shift.
- Maintained immaculate topping bar and service line, executing precise techniques for yogurt presentation to uphold Pinkberry’s visual standards.
Education
Bachelor of Science - Civil Engineering & Construction Management
New York City College of Technology
Brooklyn, NY06-2026
Associate of Applied Science - Civil Engineering Science
Eugenio Maria de Hostos Community College
Bronx, NYSkills
- Inventory management
- Team Leadership
- Task Delegation
- Quick Learner
- Integrity
- Fluent in English and Spanish
Timeline
Shift Leader
Pinkberry
02.2024 - Current
Team Member
Pinkberry
03.2020 - 02.2024
Bachelor of Science - Civil Engineering & Construction Management
New York City College of Technology
Associate of Applied Science - Civil Engineering Science
Eugenio Maria de Hostos Community College