Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Work Authorization
Timeline
Open To Work
Verified
This profile is verified using an email address.
Hi, I’m

Jasmin Mandujano

Los Angeles,CA
Jasmin Mandujano

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative AssistantCustomer Service RepresentativeData Entry ClerkInsurance Verification SpecialistCoordinator

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: Los Angeles, CA
Open to relocation: Yes

Important To Me

Flexible work hoursWork from home option

Summary

Customer service and administrative professional with 10+ years of experience delivering exceptional customer support in fast-paced healthcare and office environments. Skilled in order processing, appointment scheduling, billing inquiries, insurance verification, data entry, CRM software and coordinating with multiple departments. Recognized for professionalism, strong communication, problem-solving, organization and delivering exceptional customer experiences in both in-person and virtual environments.

Overview

12
years of professional experience

Work History

Westview Dental Care
Los Angeles, CA

Office Manager
2021.12 - 2026.05 (4 education.years_Label & 5 education.months_Label)

Job overview

  • Utilized Microsoft Office Suite, Outlook, Zoom, and email to communicate with patients, providers, and team members
  • Processed orders via fax, email, and phone
  • Managed high-volume appointment scheduling while ensuring excellent customer service and efficient workflow
  • Managed end-of-day report, financial operations of the office including: A/R, financial arrangements, billing & refunds
  • Ensured accurate insurance breakdowns and filing of claims by the responsible parties (PPO & HMO)
  • Coordinated provider enrollment applications to PPO and HMO networks, ensuring timely initial credentialing and recredentialing
  • Oversaw provider credentialing for multiple dental insurance plans and ensured all documentation, licensure, and certifications were current and submitted on time
  • Managed schedules for multiple providers each month
  • Educated patients on treatment options, answered questions, and helped them make informed financial decisions
  • Made sure all consent forms are properly signed and documented prior to start of treatment
  • Properly used Dentrix & Open Dental

New Vista Post Acute Care Center
Los Angeles, CA

Administrative Assistant
2018.05 - 2021.06 (3 education.years_Label & 1 education.month_Label)

Job overview

  • Facilitated virtual meetings between remote workers and office staff
  • Organized work to meet deadlines
  • Proficient in Microsoft Excel, Microsoft Office and Outlook
  • Coordinated deliveries and pickups to support daily operations to post office and office supply store
  • Scheduled appointments
  • Provided general administrative and clerical support including scanning, faxing, and copying to management
  • Assisted in resolving administrative issues, contributing to smooth office operations
  • Answered incoming calls, assessed purpose, and transferred to appropriate departments
  • Ensured customer satisfaction through attentive service and effective problem-solving
  • Helped prepare and organized documentation for facility surveys and licensing inspections
  • Maintained accurate records of provider licenses and certifications; assisted with credentialing audits and compliance reviews
  • Prepared patient charts
  • Processed insurance claims and payments accurately

Lumina Healthcare
Los Angeles, CA

Receptionist /Administrative Coordinator
2016.02 - 2018.04 (2 education.years_Label & 2 education.months_Label)

Job overview

  • Greeted and checked patients in and out for and after treatment
  • Answered incoming calls, including new patient inquiries, emergencies and record requests
  • Educated and consulted patients discussing treatment needs and presented treatment plans
  • Maintained doctor's/hygienist schedule to meet practice goals
  • Managed unscheduled, asap, and treatment pending lists to enhance patient follow-through and meet scheduling goals
  • Supported marketing and promotional programs, including recall cards, continuing care calls, referral letters and gifts, to drive new patient growth
  • Documented patient dental treatments and financial transactions, including signing of financial arrangements, prepayments for large cases and financing
  • Managed billing for dental insurance, posted payments, and estimated claims
  • Managed Accounts Receivable, which included sending billing statements, preparing aging reports, and handling collections
  • Created month-end reports and forecasted monthly goals to guide office operations and provider performance
  • Executed office procedures for patient referrals to ensure compliance

PLS CHECK CASHERS
Arleta, CA

Customer Service Representative
2014.07 - 2016.01 (1 education.year_Label & 6 education.months_Label)

Job overview

  • Delivered exceptional customer service, fostering customer loyalty
  • Collected and processed customers payments/checks accurately
  • Assisted customers with money order purchases
  • Processed domestic and international money transfers through Western Union
  • Addressed customer complaints effectively, escalating unresolved issues to Store Manager for prompt resolution
  • Marketed store products and services to enhance customer engagement and drive sales
  • Maintained order guide & pricing in the software system
  • Ensured all transactions were completed in compliance with federal, state, and local regulations
  • Adhered to company policies and procedures for consistent operations
  • Maintained a safe, organized, and clean environment

Education

John C. Fremont Senior High School
Los Angeles, CA

Diploma from High school
2014-06

Los Angeles Southwest College
Los Angeles, CA

Currently Pursuing Coursework from Associate's Degree
2026-07

Skills

  • Customer Service
  • CRM software proficiency
  • Remote Communication
  • Multi-line Phone System
  • Email Communication
  • Zoom
  • Billing & Payment Processing
  • Order Processing
  • Accounts Receivable
  • Problem Solving
  • Appointment scheduling
  • Data Entry
  • Outlook
  • Financial reporting
  • Microsoft Excel
  • Microsoft Office
  • Dentrix
  • QuickBooks
  • Time Management
  • Dental treatment planning
  • Insurance Verification/Processing Claims
  • Knowledge of healthcare regulations

Languages

  • English, Fluent
  • Spanish, Fluent

Additional Information - Work Authorization

Authorized to work in the US for any employer

Timeline

Office Manager

Westview Dental Care
2021.12 - 2026.05 (4 education.years_Label & 5 education.months_Label)

Administrative Assistant

New Vista Post Acute Care Center
2018.05 - 2021.06 (3 education.years_Label & 1 education.month_Label)

Receptionist /Administrative Coordinator

Lumina Healthcare
2016.02 - 2018.04 (2 education.years_Label & 2 education.months_Label)

Customer Service Representative

PLS CHECK CASHERS
2014.07 - 2016.01 (1 education.year_Label & 6 education.months_Label)

John C. Fremont Senior High School

Diploma from High school

Los Angeles Southwest College

Currently Pursuing Coursework from Associate's Degree

Similar Profiles

CREATE PROFILE
Jasmin Mandujano