Jasmin Moctezuma
Concord
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Roofiolli Restorations LlC
11.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dental Receptionist
Friendly Dental
01.2019 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Education
Jesse Carson High School
China Grove, NCSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Help desk support
- Accurate data entry
- Customer service experience
- Customer support via live chat
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Roofiolli Restorations LlC
11.2023 - Current
Dental Receptionist
Friendly Dental
01.2019 - 08.2021
Jesse Carson High School
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