Jasmin Porter
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Wellstar Cobb Hospital
Austell, GA
08.2023 - Current
- Partnered with billing teams identifying areas of improvement within the department reducing total outstanding balances.
- Prepared patient identification band and completed admissions papers.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient records and database to facilitate information storage and retrieval.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered incoming calls, scheduled appointments and filed medical records.
- Collected and validated patient demographics and insurance information.
Front Office Specialist
Wellstar Medical Group
Smyrna, GA
02.2021 - 08.2023
- Served as corporate liaison for finance, IT, and marketing departments.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Screened visitors and issued badges to maintain safety and security.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Greeted, registered, and checked in patients.
- Scheduled appointments, sent reminders and updated master calendar.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Liaison
Wellstar Cobb Hospital
Austell, GA
10.2016 - 02.2021
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Responsible for working effectively with patients and various hospital cross functional teams to ensure successful delivery of daily meals.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GA05.2007
Skills
- Evaluating Quality of Care
- Interdisciplinary Collaboration
- Explaining Policy and Procedures
- Fee Collection
- Insurance verifying
- Exceptional communication
- Patient Registration
- Attention to Detail
- HIPAA Compliance
- Registration and Admissions
- Customer Service
- Front Desk Operations
- Phone and Email Etiquette
- Administrative and Office Support
- 50 WPM Typing Speed
- Appointment Scheduling
Timeline
Patient Access Specialist
Wellstar Cobb Hospital
08.2023 - Current
Front Office Specialist
Wellstar Medical Group
02.2021 - 08.2023
Liaison
Wellstar Cobb Hospital
10.2016 - 02.2021
High School Diploma -
Chapel Hill High School