Jasmin Rutherford
Springfield,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Precision-driven Medical Coder known for maintaining high productivity and efficiently completing coding tasks. Possess specialized skills in ICD-10-CM, CPT coding, and medical terminology comprehension. Excel in analytical problem-solving, time management, and adaptability, ensuring accurate and timely submission of medical claims in diverse healthcare settings.
Overview
6
6
years of professional experience
Work History
Medical Assistant
SIU
Springfield
02.2022 - Current
- Educated patients about medications, procedures and physician's instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Changed dressings on wounds to prevent infection and check for healing.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected samples from patients for laboratory testing purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Incorporated outside records into charts and EHR.
- Administered injections, medications and treatments as directed by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Explained treatment procedures and physicians' instructions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Provided assistance to medical staff in performing minor surgical procedures.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Prepared treatment rooms for patient examinations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Documented notes during patient visits.
- Communication with staff to patients to providers
- Entered patient insurance, demographic and health information into software and confirmed records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Coordinated with healthcare providers to gather necessary patient information for prior authorization requests.
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
- Ensured compliance with state regulations related to utilization management activities.
- Maintained accurate records on all prior authorizations requested, received, and denied.
- Reviewed prior authorization requests for completeness and accuracy.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Educated healthcare providers on prior authorization requirements and insurance formulary changes.
- Communicated authorization decisions, including approvals and denials, to healthcare providers and patients.
- Utilized medical coding knowledge to accurately process and document authorization requests.
- Submitted prior authorization requests electronically or by phone to payers.
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
- Provided timely feedback to physicians regarding authorization status.
- Followed up on pending prior authorization requests to ensure timely processing.
Crew Member
Panera Bread
Springfield
01.2021 - 06.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Tailored orders to address customer allergies and gluten concerns.
- Assembled and served meals according to specific guest requirements.
- Adhered to health department regulations regarding food handling procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Took orders from patrons and input selections into store computer system.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Served food quickly for positive guest experiences.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Educated customers on menu items, product ingredients and nutritional values.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and equipment, swept and refilled stock.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed payments on cash register and counted back bills and change to patrons.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained an organized work area to ensure efficient operations.
- Packed fast food products in approved containers, cups, and bags.
- Resolved customer complaints in a professional manner.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Crew Leader
Wendy's
Springfield
06.2019 - 01.2021
- Ensured compliance with all health and safety regulations.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Operated equipment with strong focus on safety and ground communication.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Supervised project contributions to meet organizational deadlines and expectations.
- Developed work schedules to ensure adequate staffing levels.
- Cleaned or prepared construction sites to eliminate hazards.
- Established and maintained professional working relationships with employees.
- Demonstrated best safety practices working at heights and lifting various objects.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Monitored task completion to meet company standards for performance.
- Gained independent working skills and guided and mentored less experienced team members.
- Lubricated, cleaned or repaired machinery or equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Medical Coding
Midwest Technical Institute
Springfield, IL01-2025
Medical Assisting
Midwest Technical Institute
Springfield, IL05-2021
Skills
- Medical office administration
- Check-in coordination
- Patient-focused care
- Health screening coordination
- Wound care management
- HIPAA compliance
- Electronic medical records
- Adaptable
- Professional bedside manner
- Vital sign monitors
- Certified in basic life support (BLS)
- Conflict resolution
- Analytical decision-making skills
- CPR
- Patient scheduling
- Customer service
- EMR / EHR
- Professionalism and ethics
- Intake control
- Simple dressings
- Trustworthy companion
- Medical billing and coding
- Direct patient care
- Patient data identification
- Medical terminology
- HCPCS coding
- Medical billing
- Medical claims coding
- Procedural coding
- Diagnostic coding
Timeline
Medical Assistant
SIU
02.2022 - Current
Crew Member
Panera Bread
01.2021 - 06.2022
Crew Leader
Wendy's
06.2019 - 01.2021
Medical Coding
Midwest Technical Institute
Medical Assisting
Midwest Technical Institute