Jasmin Santana
Occidental,CA
Summary
Dynamic customer service professional with experience at Save Mart Companies, excelling in cash register operations and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Recognized for training new team members and maintaining a clean, organized workspace, ensuring efficient service delivery.
Overview
2
2
years of professional experience
Work History
Cashier
la esquisita tacos
Santa Rosa, CA
06.2023 - Current
- family owned business so I would do everything possible to provide me best customer service
- learned how to prep food and keep my space both clean and tidy
Cashier
Save Mart companies
Modesto, CA
09.2024 - 02.2025
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges in accordance with company policies.
- Collaborated with team members to maintain a clean working environment.
- Trained new cashiers on register operations and customer service procedures.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and organized supplies for efficient workflow.
- Assisted customers with inquiries and resolved issues promptly.
Customer Service Representative
Fiesta Auto Insurance & Tax Service
Santa Rosa, CA
08.2024 - 09.2024
- Handled customer complaints professionally, ensuring satisfaction and loyalty.
- Facilitated communication between clients and insurance companies for policy negotiations.
- Handled returns and exchanges following company policies and procedures.
Organizer
Labworx
Santa Rosa, CA
11.2023 - 01.2024
- Developed event schedules, aligning activities with client objectives.
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Coordinated scheduling for multiple projects to ensure timely task completion.
- Communicated with team members to gather availability and resource needs.
Skills
- Cash register operation
- Inventory management
- Food preparation
- Return processing
- Register operations
- Customer service
- sanitation
- Team collaboration
- Cash handling
- POS systems
- Refund handling
- Cash drawer balancing
- Event scheduling
- Attention to detail
- Time management
- Problem solving
- Returns processing
- Refunds and exchanges
- Clear communication
- Inventory restocking
- Identification checks
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Cashier
Save Mart companies
09.2024 - 02.2025
Customer Service Representative
Fiesta Auto Insurance & Tax Service
08.2024 - 09.2024
Organizer
Labworx
11.2023 - 01.2024
Cashier
la esquisita tacos
06.2023 - Current
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